Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes.
You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.
What You’ll Do
Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions
Champion the client: Embed deep B2B insights into product, service, and operational design
Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
Lead a multidisciplinary team: Oversee design, research, content, and UX operations—building a high-performing, innovative team
Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes
Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency
What We’re Looking For
Proven leader with experience defining and delivering enterprise UX or digital experience strategies
Track record driving large-scale transformation in complex, cross-functional environments
Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred
Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
Exceptional stakeholder influence, with experience partnering at senior executive levels
Demonstrated success building and developing high-performing teams
Qualifications
10+ years of relevant experience, including UX, product design, or digital strategy leadership
Experience leading teams and delivering measurable business and client outcomes
Bachelor’s degree required; advanced degree preferred
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Proven leader with experience defining and delivering enterprise UX or digital experience strategies
- Track record driving large-scale transformation in complex, cross-functional environments
- Strong understanding of B2B client needs
- Retirement/recordkeeping or other workplace benefits experience
- Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
- Exceptional stakeholder influence, with experience partnering at senior executive levels
- Demonstrated success building and developing high-performing teams
- 10+ years of relevant experience, including UX, product design, or digital strategy leadership
- Experience leading teams and delivering measurable business and client outcomes
- Bachelor's degree
- Advanced degree
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
