Operational Resilience:
- Define and lead the UK Personal Investor operational resilience programme aligned with regulatory requirements.
- Lead the review and mapping of Important Business Services (IBS) and associated impact tolerances.
- Ensure robust scenario testing, lessons learned, and remediation planning.
- Provide regular updates to executive leadership and the Board on resilience progress and key risk indicators (KRIs).
- Collaborate with senior leaders across Technology, Risk, Compliance, and Client Experience to mitigate vulnerabilities, and embed resilience into business planning.
- Engage with regulators and industry forums to maintain awareness of regulatory developments and ensure a forward-looking resilience agenda.
Business Continuity Management:
- Regularly review, audit, and update business continuity plans in collaboration with fellow UKPI business functions, to reflect evolving risks and organisational changes.
- Identify and assess potential disruption scenarios, quantify impacts, and recommend mitigation strategies.
- Monitor and report on business continuity readiness, compliance, and exercise outcomes to senior management and key stakeholders.
- Define and guide operating strategies to ensure continuity of critical services within agreed recovery time objectives.
Crisis and Incident Management:
- Serve as the senior escalation point for major UKPI incidents and crises, ensuring effective governance and communication and coordination of response and recovery efforts.
- Lead the incident management process, including response coordination, root cause analysis, and post-incident reviews.
- Maintain and test incident response and crisis management plans.
Team Leadership:
- Build and lead a high-performing team of resilience and incident management professionals.
- Foster a culture of continuous improvement and operational excellence.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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