Head of UKPI Operational Resilience and Recovery

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2 Locations
In-Office
Fintech
The Role
The Head of Operational Resilience and Recovery is responsible for leading the strategic development, implementation, and continuous improvement of our UK Personal Investor (UKPI) operational resilience. This includes oversight of business continuity planning, crisis and incident management, and ensuring compliance with regulatory expectations. The role will drive a culture of preparedness, ensuring that our retail business can prevent, respond to, recover from, and learn from operational disruptions.

Operational Resilience:

  • Define and lead the UK Personal Investor operational resilience programme aligned with regulatory requirements.
  • Lead the review and mapping of Important Business Services (IBS) and associated impact tolerances.
  • Ensure robust scenario testing, lessons learned, and remediation planning.
  • Provide regular updates to executive leadership and the Board on resilience progress and key risk indicators (KRIs).
  • Collaborate with senior leaders across Technology, Risk, Compliance, and Client Experience to mitigate vulnerabilities, and embed resilience into business planning.
  • Engage with regulators and industry forums to maintain awareness of regulatory developments and ensure a forward-looking resilience agenda.

Business Continuity Management:

  • Regularly review, audit, and update business continuity plans in collaboration with fellow UKPI business functions, to reflect evolving risks and organisational changes.
  • Identify and assess potential disruption scenarios, quantify impacts, and recommend mitigation strategies.
  • Monitor and report on business continuity readiness, compliance, and exercise outcomes to senior management and key stakeholders.
  • Define and guide operating strategies to ensure continuity of critical services within agreed recovery time objectives.

Crisis and Incident Management:

  • Serve as the senior escalation point for major UKPI incidents and crises, ensuring effective governance and communication and coordination of response and recovery efforts.
  • Lead the incident management process, including response coordination, root cause analysis, and post-incident reviews.
  • Maintain and test incident response and crisis management plans.

Team Leadership:

  • Build and lead a high-performing team of resilience and incident management professionals.
  • Foster a culture of continuous improvement and operational excellence.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.

  • Retirement Support Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
  • Wellbeing & Lifestyle Benefits Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
  • Affordable Benefits Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.

Vanguard Insights

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The Company
HQ: Malvern, PA
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.

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