The Role
Lead global manufacturing quality and food safety for Twinings sites, centralizing standards, governance, audits, KPIs, crisis management and cross-site collaboration. Drive cultural change, implement technology and best practices, and support regulatory compliance and complaint root-cause resolution across multiple international production sites.
Summary Generated by Built In
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.
We’re looking for people who don’t just come here to do their work well, but who are committed to doing the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
We’re looking for a Head of Twinings Quality Manufacturing Excellence to centralize factories’ ways of working to ensure consistent Food Safety and Quality across Twinings manufacturing sites.
The Company currently operates 3 production sites: Poland, UK and one in India.
Head of Twinings Quality Manufacturing Excellence provides leadership, knowledge and support toward excellence in Quality manufacturing management for all Twinings sites ensuring robust governance, adherence to agreed standards, providing training and developing solutions and programs to develop & maintain quality factory standards, and quality and food safety culture in Twinings manufacturing operations.
The role requires working within a complex manufacturing network both at plant level and culturally as the sites are spread all over Europe and India. It involves supporting cultural change and making it sustainable.
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.
We’re looking for people who don’t just come here to do their work well, but who are committed to doing the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
We’re looking for a Head of Twinings Quality Manufacturing Excellence to centralize factories’ ways of working to ensure consistent Food Safety and Quality across Twinings manufacturing sites.
The Company currently operates 3 production sites: Poland, UK and one in India.
Head of Twinings Quality Manufacturing Excellence provides leadership, knowledge and support toward excellence in Quality manufacturing management for all Twinings sites ensuring robust governance, adherence to agreed standards, providing training and developing solutions and programs to develop & maintain quality factory standards, and quality and food safety culture in Twinings manufacturing operations.
The role requires working within a complex manufacturing network both at plant level and culturally as the sites are spread all over Europe and India. It involves supporting cultural change and making it sustainable.
Key Responsibilities
- Develop and evolve a global quality and food safety strategy across all manufacturing sites
- Manage effective governance through leadership engagement and quality performance oversight
- Ensure full compliance with global regulatory and legal standards
- Support audit performance, improving compliance and site preparedness
- Define and track KPIs to enable data-driven quality improvements
- Shape and embed a high-performance food safety culture worldwide
- Oversee crisis management frameworks, ensuring robust traceability systems
- Standardise complaint management, ensuring effective root cause and corrective action processes
- Align global factory quality teams under a unified vision and standards
- Promote cross-site collaboration to accelerate best practice sharing and innovation
- Introduce advanced technologies and systems to enhance quality, hygiene, and efficiency
- Represent quality standards through clear communication and stakeholder engagement
Travel requirements: 20% of time
Direct reports: 3
Hybrid mode: 3-4 days in the office/week
Direct reports: 3
Hybrid mode: 3-4 days in the office/week
Skills, Knowledge and Expertise
- 10+ years’ experience in food quality & safety in food manufacturing environemnt
- Demonstrated senior leadership experience in quality management
- Experience building effective teams and systems
- Demonstrated ability to make changes and deliver results
- Experience working with senior stakeholders and global teams
- Skilled in managing diverse, international teams
- Solid understanding of manufacturing, GMPs, and food safety standards
- Experience with labs, suppliers, and third-party manufacturers
- Effective communicator with well-developed stakeholder management skills
- Degree in Food Science (or equivalent)
- Knowledge of GFSI standards (e.g. FSSC 22000, BRC, IFS)
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Bupa Private Medical Insurance
- Competitive Car Allowance
- Electric Car Scheme
- Access to LinkedIn Learning
- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.
Skills Required
- 10+ years experience in food quality and safety in a food manufacturing environment
- Demonstrated senior leadership experience in quality management
- Experience building effective teams and systems
- Demonstrated ability to make changes and deliver results
- Experience working with senior stakeholders and global teams
- Skilled in managing diverse, international teams
- Solid understanding of manufacturing, GMPs, and food safety standards
- Experience with labs, suppliers, and third-party manufacturers
- Effective communicator with well-developed stakeholder management skills
- Degree in Food Science or equivalent
- Knowledge of GFSI standards (e.g., FSSC 22000, BRC, IFS)
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The Company
What We Do
Twinings Ovaltine is a wellbeing drinks business, headquartered in the UK, known for its international brands Twinings and Ovaltine. The company has a rich heritage and a forward-looking approach, operating manufacturing sites globally and creating brands that people love.
