Head of Technology Communications, Zeno US

Head of Technology Communications, Zeno US

About The Role:

We are seeking an Executive Vice President to lead and grow our portfolio of Technology clients in the U.S. from our Redwood Shores office. In this role, you will be engaged in a broad range of client programs including reputation management, executive leadership, internal communications and providing counsel to our clients’ C-Suite, including one of the world’s most successful and respected technology companies.

You will lead our stellar team and work with clients at the highest level, helping some of the most well-respected companies and their leaders navigate the pressing issues of the day. The Head of Tech will work on large, high-profile assignments in the U.S., including those with global potential.

This is a U.S. wide leadership role that will support an existing roster of clients but with a large focus on growth and business development within the current portfolio and net new opportunities... We’re looking for masters of the craft, who are excellent people leaders and client counselors, able to balance thinking and doing. The most successful leaders at Zeno are willing to roll up their sleeves and participate with the work while still maintaining a strategic mindset and active pulse on the issues impacting technology companies and their principals.

You must be growth-oriented and a dynamic leader with strong presence and a natural ability to partner. You’ll be guiding and directing a solid team, primarily located in Redwood Shores, California and working from that office on a hybrid schedule. This role will include some travel to other Zeno offices, industry events and to be present with clients.

 Responsibilities:

Business Growth and Marketing:

• Grow the technology client portfolio throughout the U.S.
• Expand business with existing clients by integrating additional network capabilities.
• Lead new business outreach process, identifying net-new opportunities and lead the team in winning business.
• Work with Global Head of Technology Practice and U.S. geography leaders to scale technology clients and offerings in all U.S. offices.
• Collaborate with the marketing team to create and execute campaigns that enhance the visibility of the technology practice.
• Partner with Global Head of Technology in leveraging the agency’s thought leadership, IP and innovation to elevate the reputation of the practice.

Client Service:

• Develop forward-thinking strategies for clients and provide strategic counsel at the highest level of the organization.
• Mentor account team leaders in developing visionary plans for clients and communicate them compellingly with supporting recommendations and substantive logic.
• Foster and maintain relationships with client contacts and internal agency partners.
• Create additional client service offerings to differentiate Zeno from other agencies.
• Lead teams in delivering excellent, integrated client services and business results that drive high Zeno Quality scores.

Team Leadership and Development:

• Lead and grow a high-performing team.
• Actively manage senior-level employees and take responsibility for career planning, upskilling and reskilling within the practice as needed to keep pace with client demands
• Foster a collaborative and inclusive environment that encourages creativity, growth, and professional development.
• Provide ongoing coaching, guidance, and support to staff to help them reach their full potential.

Financial Management:

• Maintain financial responsibility for accounts including forecasting and account profitability.
• Effectively manage staff utilization to meet profitability targets.
• Secure, maintain and grow the business.

Qualifications:

• At least 20 years of experience in Technology PR, with experience working in the technology sector in an agency environment at a senior level.
• Proven track record of pitching and winning $1M+ accounts
• Accomplished networker with strong industry contacts and readiness to represent Zeno at events, advancing the reputation of the agency and Tech Practice.
• Exceptional communication, negotiation and presentation skills.
• Adept at developing and delivering client presentations, including new business, that build relationships and drive revenue.
• Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines.
• Deep understanding of the enterprise and consumer technology landscape, trends and key players.
• Expert ability to think strategically, creatively, and holistically about client programs.
• History of success in providing sound creative and strategic counsel to clients and building credibility with senior level client contacts.
• Mastery of reputation management and a working knowledge of traditional and non-traditional media. 
• Must have deep expertise across all aspects of corporate and technology communications.
• Proven leadership experience, mentoring and developing other senior talent.

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.