Head of Technical Implementation

Posted 3 Days Ago
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San Francisco, CA, USA
In-Office
180K-250K Annually
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Software
The Role
Lead concurrent technical implementations for hospital customers from requirements through go-live and stabilization. Translate clinical workflows into technical requirements, inspect SQL extracts and API data, validate integrations, coordinate engineers and hospital stakeholders, manage risks and dependencies, and improve deployment processes. The role begins as a senior individual contributor and will build an implementation team over time.
Summary Generated by Built In
About Healthleap

Every day, millions of hospitalized patients who need intervention are missed because clinicians simply can't see everything. HealthLeap is building the AI operating system that helps care teams identify these missed patients, enabling them to improve health outcomes and generate millions of dollars. HealthLeap is changing what is possible: closing gaps that traditional workflows and clinician capacity could never.

Over the past year, we've grown contracted revenue more than 13x, expanded rapidly across leading health systems, and now help care teams identify patients across millions of inpatient encounters.

We're ~25 people. >$32M raised. SF-based, hybrid-friendly. And, we're delivering results that are changing lives.

Head of Technical Implementation
 
About the role

Get HealthLeap working in hospitals, all the way through to clinical use.

 

We build AI that helps clinicians find patients who need attention. We’re live at 40+ hospitals, and each one brings different systems, data, workflows, and people who need to make a launch happen.

 

You’ll own deployments from the first requirements conversation through go-live and stabilization, working directly with hospital clinical leaders, IT teams, and executives alongside our engineers. You’ll start as a senior individual contributor and build the implementation team as we grow.

 
What you’ll do
  • Lead several hospital deployments at once. Set the plan, clarify owners and decisions, manage dependencies, and keep dates and risks visible.

  • Work with clinicians and hospital teams to understand the workflow and turn an unclear request into requirements and acceptance criteria.

  • Independently test endpoints and inspect data feeds, API responses, and SQL extracts. Check what arrives against the specification and against what clinicians need to see.

  • Work with engineers on gaps that need product or integration changes. Bring specific evidence, agree on tradeoffs, and keep the hospital informed.

  • Lead go-live readiness, resolve issues during launch, verify the result downstream, and support stabilization.

  • Turn lessons from each hospital into playbooks, processes, and product requirements so the next deployment goes better.

 
What we’re looking for
  • 5+ years leading complex, customer-facing software implementations or technical product delivery, including launches with multiple teams on the customer’s side.

  • Exceptional project management. You run concurrent work, surface risks early, get decisions made, and follow through without anyone chasing you.

  • Exceptional communication. You can work a technical issue with an analyst, a workflow decision with a clinician, and a change of plan with an executive.

  • Hands-on technical judgment. You write SQL, read API documentation and sample payloads, trace a data flow, and verify delivered behavior yourself.

  • Experience turning an ambiguous customer need into a first working implementation.

 
What will make you stand out
  • You’ve led implementations involving Epic, Cerner, or another EHR, or worked inside a hospital’s EHR environment.

  • You’ve delivered integrations involving HL7, FHIR, or other clinical data exchange.

  • You’ve built an implementation process that made later launches more reliable.

 
This role is NOT for you if
  • You’ve led implementations without getting technical yourself. You’ve run launches through status meetings, trackers, and handoffs, and relied on engineers for every check against the data. Here you open the payload, run the query, and confirm the result yourself.

  • You want the structure of a bigger company. You’re looking for defined process, a team to delegate to, and clear scope from day one. You’d be building the process that doesn’t exist yet, deciding with incomplete information, and doing the work yourself for a while.

  • You want predictable 9-to-5 hours. We protect deep rest, but a hospital go-live can mean a 60+ hour week.

 
Interview process
  1. Intro call

  2. Deployment scenario: we talk through a real hospital launch and where you’d take it

  3. Technical exercise: investigate a hospital data feed and tell us what’s wrong with it

  4. Onsite with the team in San Francisco

 

We decide the same week as the onsite.

 
Compensation and benefits
  • $180,000–$250,000 base plus meaningful equity

  • 100% covered healthcare premiums

  • Unlimited PTO with a 20-day minimum

  • 4% 401(k) match

  • Laptop and home office budget

 
Location

San Francisco, in person. We work together in the office by default, with flexibility to work from home when needed. We judge output, not hours.

If you're passionate about applying frontier AI to real-world impact, join us in building healthcare's future.

Skills Required

  • 5+ years leading complex, customer-facing software implementations or technical product delivery
  • Experience managing launches involving multiple teams on the customer side
  • Exceptional project management, including concurrent work, risk management, decision-making, and follow-through
  • Exceptional communication with technical analysts, clinicians, hospital teams, and executives
  • Ability to write SQL, read API documentation and sample payloads, trace data flows, and independently verify delivered behavior
  • Experience translating ambiguous customer needs into a first working implementation
  • Experience with Epic, Cerner, another EHR, or a hospital EHR environment
  • Experience delivering integrations involving HL7, FHIR, or other clinical data exchange
  • Experience building implementation processes that improve launch reliability
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The Company
20 Employees
Year Founded: 2022

What We Do

HealthLeap is an AI-driven clinical decision support platform designed to improve patient outcomes and hospital margins. It serves as an AI screening 'safety net' for hospitalized patients, primarily focusing on daily malnutrition screening to identify high-risk inpatients earlier than manual tools. By surfacing patients who need care, it enables timely clinician intervention, reduces hospital readmission rates, and improves billing accuracy for hospitals.

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