About Us
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
- Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
- Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com
About the Role
We’re seeking a Head of Solution Engineering (m/f/d) remote to build and lead our Solution Engineering function. This is a new role created to support our growth by ensuring customers and partners succeed in adopting and scaling Pliant’s platform.
As the first leader in this area, you’ll define the function, hire and mentor a high-performing team, and act as the technical bridge between Sales, Product, and Engineering. You’ll ensure our customers’ business needs translate into robust technical solutions, while also feeding insights back into product strategy. You balance strategic vision with a hands-on, pragmatic approach, especially in the initial stages.
You’ll collaborate closely with product managers, engineers, and go-to-market teams to design scalable solutions, run proof-of-concepts, and create the technical foundations for long-term customer success.
What You’ll Do
- Build and Lead the Function: Establish and scale the Solution Engineering team, setting structure, standards, and processes, while fostering a culture of hands-on problem-solving and immediate value delivery in this foundational stage.
- Partner with Sales, Partnerships and Customer Success: Drive pre-sales technical engagements (demos, RFPs, solution design) and ensure smooth onboarding and integration, actively participating in advanced customer support and technical troubleshooting to resolve complex issues.
- Translate Customer Needs: Act as the technical voice of the customer, influencing product roadmaps with insights from the field, and facilitating the creation of robust technical documentation for our CaaS/Pro APIs to ensure clarity and adoption.
- Define Best Practices: Create and maintain reference architectures, playbooks, and enablement materials for consistent, high-quality delivery, including guiding the team in technical writing and documentation best practices.
- Mentor and Grow Talent: Develop solution engineers into trusted advisors, balancing deep technical expertise with customer-facing skills, and guiding them in taking on project management responsibilities for key technical initiatives.
- Represent Pliant Externally: Lead technical workshops, industry events, and customer forums as a trusted advocate of our platform.
- Promote Continuous Improvement: Track and measure team impact, refine processes, and ensure Solution Engineering scales effectively with company growth, evolving the function from a broad, pragmatic start to a more structured and specialized outcome.
What You’ll Bring
- 7+ years in solution engineering, sales engineering, or solution architecture, with at least 2+ years in a leadership role.
- A hands-on, roll-up-your-sleeves mindset, comfortable with a broad remit that includes elements of developer relations, solution architecture, technical support, pre-sales, technical writing, and project management, particularly in the early stages of building out a new function.
- Strong technical background in APIs, SaaS architectures, and enterprise integrations; fintech/payments experience a strong plus.
- Proven ability to work with enterprise customers — comfortable engaging with both technical and business stakeholders.
- Track record of building and scaling customer-facing engineering functions in a growing company.
- Excellent communication skills: able to simplify complex concepts and inspire confidence with executives and engineers alike.
- Hands-on mindset: willing to jump into demos, solution design, and integration discussions when needed.
What We Offer
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Top Skills
What We Do
Pliant offers companies the digital credit card solution for maximum flexibility and savings: fully digital card and receipt management, Pliant app as well as physical and virtual cards including attractive cashback – seamless integration into existing finance and accounting software guaranteed.
With our Pliant Earth feature, we also give all our customers the opportunity to offset travel-related CO2 emissions automatically and through certified providers.
