Head Of Site Reliability Engineering

About the role:

We are seeking a Head of SRE to lead the design, implementation, and management of a greenfield distributed infrastructure project. This is an exciting opportunity to build a system from the ground up, driving innovation and shaping the future of our platform. You will oversee all aspects of system deployment, maintenance, and uptime while building and growing a globally distributed SRE team.

The ideal candidate will have deep expertise in scaling infrastructure, automating processes, ensuring SLAs, and optimizing performance across multiple regions, including APAC, LATAM, and beyond. They will foster a culture of continuous improvement and operational excellence.

In this role, you will collaborate closely with engineering and product teams to ensure seamless operations, meet uptime and performance targets, and develop automation strategies to streamline deployment and management processes. As a key leader, you will be responsible for hiring and mentoring top global SRE talent, playing a pivotal role in the success of this new, scalable infrastructure.

You may find yourself doing all of the following:

• Leading the design, deployment, and management of infrastructure, ensuring high availability, reliability, and scalability
• Building, mentoring, and leading a globally distributed SRE team across multiple time zones (APAC, LATAM, etc.) with a follow-the-sun on-call support model
• Developing and managing SLAs for availability, performance, and uptime while driving operational excellence and automation
• Creating and implementing strategies for continuous delivery, monitoring, and incident response to ensure minimal downtime and rapid recovery
• Partnering with engineering teams to design scalable and fault-tolerant architecture and processes
• Overseeing security best practices, including vulnerability management, monitoring, and compliance with industry standards
• Developing tools and processes for automation of infrastructure, monitoring, alerting, and incident management
• Managing budgets, vendors, and third-party tools related to infrastructure, ensuring cost-effectiveness and efficiency
• Ensuring comprehensive documentation and training for all infrastructure, deployment, and operational processes

Qualification Requirements:

• 10+ years of experience in Site Reliability Engineering (SRE) or infrastructure engineering, with at least 5 years in leadership roles
• Proven experience in designing, deploying, and managing large-scale distributed systems, preferably in a cloud environment (AWS, GCP, Azure)
• Strong expertise in automation tools (Terraform, Ansible, etc.) and scripting languages (Python, Bash, etc.)
• Strong experience with containerization and orchestration technologies such as Docker and Kubernetes
• Deep understanding of network infrastructure, load balancing, firewalls, VPNs, and security best practices
• Proven track record of meeting or exceeding SLAs for system uptime and performance
• Experience building and leading teams across multiple regions and time zones
• Familiarity with managing infrastructure in a highly regulated or security-sensitive environment
• Strong understanding of CI/CD pipelines and incident management platforms (PagerDuty, Opsgenie)
• Strong understanding of LGTM stack
• Excellent leadership, communication, and project management skills

Other skills that are great to bring with you but that we can help you develop:

• Experience in managing infrastructure for decentralized or highly distributed systems
• Familiarity with observability and tracing tools (e.g., OpenTelemetry, Jaeger)
• Knowledge of multi-cloud architectures and hybrid cloud setups
• Certifications in AWS, GCP, or Azure (Solutions Architect, SRE Engineer, etc.)
• Experience with security frameworks like SOC 2, ISO 27001, and best practices for compliance in regulated environments
• Experience working in agile or SRE-focused organizations with a focus on continuous improvement and operational excellence