Head of Risk (Player Operations)

About Patrianna:

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.

The role:

Are you a strategic thinker with a hands-on approach, ready to lead and shape the future of risk management in a dynamic iGaming environment? We’re looking for a proactive and results-driven Head of Risk – Player Operations to oversee and optimise critical operational teams, including KYC, Risk and Payments. This hands-on leadership role requires direct involvement in day-to-day processes, ensuring seamless workflow and continuous improvement.

What You’ll Do:

Lead & Optimise Operations

• Take full ownership of KYC, Risk and Payments teams, ensuring seamless workflows and operational excellence.
• Develop and implement best-in-class processes that enhance efficiency, mitigate risks, and support business objectives.

Be Hands-On & Drive Continuous Improvement

• Actively engage in daily operations ensuring teams operate at peak performance.
• Identify and implement process improvements to enhance customer experience and operational effectiveness.

Mitigate Risks Without Compromising User Experience

• Develop and execute risk management protocols that align with company goals and ensures compliance without compromising user experience.
• Strike the perfect balance between fraud prevention and frictionless user engagement.

Streamline Payment & Risk Processes

• Enhance payment systems for efficiency, security, and compliance.
• Reduce risk exposure while maintaining a smooth and trusted payment experience for players.

Foster Collaboration & Alignment

• Work cross-functionally with the likes of Product, Marketing, and Development, teams to ensure operational strategies support broader business goals.
• Champion a data-driven approach, leveraging insights to improve processes and decision-making.

Develop & Empower a High-Performing Team

• Recruit, mentor, and retain top talent, building a culture of excellence and accountability.
• Support team leads in achieving KPIs and OKRs, ensuring alignment with company objectives.

What You’ll Bring:

Proven Leadership & Hands-On Management

• A strong background in iGaming risk, payments, and KYC operations with a track record of success.
• Experience leading multicultural, remote teams, fostering an inclusive, high-performance culture.

Operational Expertise

• In-depth knowledge of customer support and player management.
• A proactive mindset with a knack for streamlining processes and driving operational excellence.

Analytical & Data-Driven Approach

• Strong ability to interpret complex data, uncover trends, and make informed, strategic decisions.

Exceptional Communication & Collaboration Skills

• Ability to build trust across teams, aligning stakeholders towards common objectives.
• A natural problem-solver who thrives in fast-paced, dynamic environments.

If you’re eager to drive innovation, optimise operations, and make a tangible impact in an exciting and fast-evolving industry, we’d love to hear from you!