Company Description
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.
Job Description
As a Head of Product you will be responsible for defining your product vision and outcomes: leading cross-functional teams to deliver your strategic roadmap for the domain and ensuring exceptional user experiences.
You will be an experienced product leader, adept at inspiring and coaching product teams whilst collaborating and influencing across our global stakeholders.
The CRM sub-domain sits within our Player Experience pillar, where we focus on building a seamless end-to-end customer experience, across onboarding, payment, rewards and safer gambling products.
The CRM sub-domain includes squads for Loyalty, Rewards and Engagement Tools.
Key responsibilities
- Develops and communicates a clear product vision and strategy for the product domain, aligned with the overarching product strategy and OKRs.
- Identifies growth opportunities and drives the evolution of the product roadmap to maintain competitiveness within the industry.
- Collaborates with executive leadership to align product strategy with overall business objectives and departmental OKRs.
- Leads a high-performing team of product professionals, guiding them in discovery, prioritization and execution of product initiatives.
- Provides development, coaching, setting objectives and goals, and managing performance to ensure the team is motivated and productive.
- Serves as a product evangelist shifting our organisation’s product maturity; including, ways of working, mindset and capability.
Qualifications
- A demonstrated track record of successfully managing products from concept to market, across multiple squads. 7+ years’ experience of developing consumer products and experience
- Domain Expertise: Strong understanding of customer lifecycle management, user segmentation, very good knowledge of loyalty and rewards programs, customer engagement strategies, personalised marketing, and the ability to leverage CRM systems to drive retention.
- Extensive experience building and leading product teams
- Demonstrable experience developing product strategy & vision, and adept at prioritizing roadmaps across multiple teams and customers
- In depth understanding of experimentation / testing
- Highly experienced in stakeholder management and collaboration
- Advanced knowledge of agile methodologies
Leadership responsibilities:
- Stakeholder engagement: Builds effective working relationships
- Collaboration: Communicates effectively with a positive impact
- Builds capability: Invests in developing oneself (and others)
- Sets direction: Contributes to a clear direction for the business
- Agility: Quickly adapts and remains flexible while managing risks
- Drives performance: Continually raises the bar for oneself (and others)
- Acts with integrity: Takes ownership and does the right thing
Additional Information
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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What We Do
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
