Department: Digital Banking / Technology Location: Lagos, Nigeria Experience Required: [10+ years across product and design
disciplines, including 4+ years in a leadership role spanning product and
design]
About the
Role
The Head, Product
& Experience Design Lab is responsible for ensuring Polaris Bank's digital
products are human-centered, intuitive, and differentiated in the market. This
is a leadership role that sets product and design vision and builds and directs
specialist teams across four disciplines — Product Management, UX Research,
UI/UX Design, and CX Design — rather than personally executing hands-on work in
all four.
Key
Responsibilities
Product
Vision & Leadership
- Define the product vision, strategy,
and roadmap for digital banking products in partnership with business
stakeholders
- Oversee prioritization frameworks and
ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across
business, technology, and executive leadership
UX
Research Oversight
- Ensure customer research, journey
mapping, and usability testing are embedded in the product development
lifecycle
- Champion evidence-based design
decisions; ensure research findings directly inform product and design direction
UI/UX
Design Oversight
- Set and enforce design system and
visual consistency standards across all digital products
- Oversee the design team's output to
ensure interfaces are consistent, intuitive, and on-brand
CX Design
Oversight
- Oversee end-to-end customer journey
design across all touchpoints (digital and physical, where relevant)
- Ensure service design work identifies
and closes gaps in the customer experience
Core
Competencies
- Product strategy and roadmapping
- Design leadership — able to critique
and direct research, UI/UX, and CX design work credibly, even without
being the hands-on practitioner in each
- Stakeholder management and
cross-functional influence
- Customer empathy translated into
commercial product decisions
Familiarity
With Tools (used by the function's teams, not a personal daily requirement)
JIRA, Confluence,
Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma,
Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms
Requirements
Qualifications
- Bachelor's degree in a relevant field
(Design, Business, Human-Computer Interaction, or related); relevant
certifications an advantage
- Demonstrated track record leading
product and/or design functions, ideally in banking, fintech, or a
comparable digital-first environment
Skills Required
- 10+ years across product and design disciplines, including 4+ years in a leadership role spanning product and design
- Bachelor's degree in Design, Business, Human-Computer Interaction, or related field
- Demonstrated track record leading product and/or design functions
- Experience in banking, fintech, or a comparable digital-first environment
- Familiarity with product, research, and design tools (JIRA, Confluence, Productboard, Aha!, Miro, UserTesting, Dovetail, Hotjar, SurveyMonkey, Figma, Sketch, Adobe XD, Zeplin, Smaply)
- Product strategy and roadmapping experience
- Design leadership capable of directing research, UI/UX, and CX work
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
What We Do
Polaris Bank is a forward-thinking financial institution committed to delivering customer-first banking experiences across Nigeria, offering tailored solutions for individuals, SMEs, corporates, and government institutions.
