Department: Digital Banking / Technology Location: Lagos, Nigeria Experience Required: [10+ years across product and design
disciplines, including 4+ years in a leadership role spanning product and
design]
About the
Role
The Head, Product
& Experience Design Lab is responsible for ensuring Polaris Bank's digital
products are human-centered, intuitive, and differentiated in the market. This
is a leadership role that sets product and design vision and builds and directs
specialist teams across four disciplines — Product Management, UX Research,
UI/UX Design, and CX Design — rather than personally executing hands-on work in
all four.
Key
Responsibilities
Product
Vision & Leadership
- Define the product vision, strategy,
and roadmap for digital banking products in partnership with business
stakeholders
- Oversee prioritization frameworks and
ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across
business, technology, and executive leadership
UX
Research Oversight
- Ensure customer research, journey
mapping, and usability testing are embedded in the product development
lifecycle
- Champion evidence-based design
decisions; ensure research findings directly inform product and design direction
UI/UX
Design Oversight
- Set and enforce design system and
visual consistency standards across all digital products
- Oversee the design team's output to
ensure interfaces are consistent, intuitive, and on-brand
CX Design
Oversight
- Oversee end-to-end customer journey
design across all touchpoints (digital and physical, where relevant)
- Ensure service design work identifies
and closes gaps in the customer experience
Core
Competencies
- Product strategy and roadmapping
- Design leadership — able to critique
and direct research, UI/UX, and CX design work credibly, even without
being the hands-on practitioner in each
- Stakeholder management and
cross-functional influence
- Customer empathy translated into
commercial product decisions
Familiarity
With Tools (used by the function's teams, not a personal daily requirement)
JIRA, Confluence,
Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma,
Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms
Requirements
Qualifications
- Bachelor's degree in a relevant field
(Design, Business, Human-Computer Interaction, or related); relevant
certifications an advantage
- Demonstrated track record leading
product and/or design functions, ideally in banking, fintech, or a
comparable digital-first environment
Skills Required
- 10+ years across product and design disciplines, including 4+ years in a leadership role spanning product and design
- Bachelor's degree in Design, Business, Human-Computer Interaction, or related field
- Demonstrated track record leading product and/or design functions
- Experience in banking, fintech, or a comparable digital-first environment
- Familiarity with product, research, and design tools (JIRA, Confluence, Productboard, Aha!, Miro, UserTesting, Dovetail, Hotjar, SurveyMonkey, Figma, Sketch, Adobe XD, Zeplin, Smaply)
- Product strategy and roadmapping experience
- Design leadership capable of directing research, UI/UX, and CX work
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
Polaris Bank Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Polaris Bank Limited and has not been reviewed or approved by Polaris Bank Limited.
-
Flexible Benefits — Feedback suggests that certain packages, including split-salary structures and access to financial loans, are viewed as helpful for budgeting and financial flexibility. Some employees also reference health insurance schemes that contribute to perceived benefits breadth.
Polaris Bank Limited Insights
What We Do
Polaris Bank is a forward-thinking financial institution committed to delivering customer-first banking experiences across Nigeria, offering tailored solutions for individuals, SMEs, corporates, and government institutions.
