Healthcare in America is notoriously complex, opaque, and outdated. We’ve been conditioned to have low expectations for the user experience in healthcare, accepting clunky portals, confusing workflows, and endless toil as the cost of doing business.
At Thatch, we believe great design is a missing catalyst for fixing healthcare. We’re rebuilding health benefits from the ground up to create a personalized, transparent, and genuinely joyful experience for every employee, employer, broker, and partner we work with.
As our Head of Design, you’ll lead product and brand design at Thatch and help us set a new bar for what healthcare can look and feel like. You’ll lead and grow an exceptional design team, set the creative direction for the company, and bring consumer-grade craft and polish to every experience we create.
- Set and execute a design strategy across our product, website, brand, and marketing experiences.
- Lead, develop, and grow a high-performing team of product and brand designers.
- Set a high bar for craft and create a culture of thoughtful, direct design critique and continuous improvement.
- Think from first principles about complex healthcare experiences and make them simple, intuitive, and beautiful.
- Partner closely with Product, Engineering, Marketing, Sales, and Operations to understand our users and ship high-impact work quickly.
- 7+ years of design experience, including 3+ years leading and developing design teams.
- Exceptional design taste and a track record of delivering high-quality product experiences.
- Significant experience as both an individual contributor and design leader.
- Experience setting design direction and raising the quality bar across a team or organization.
- Experience operating in a fast-moving, high-growth technology company.
- Experience across both product and brand design.
- Experience simplifying complex or regulated products.
- A background spanning both B2B and B2C experiences.
- Experience working in a fast-moving agency or studio environment.
- Healthcare experience is helpful, but not required.
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- Recruiter Conversation: 30 minutes to discuss your background, what you’re looking for, and the role.
- Hiring Manager Conversation: 30 minutes with our President to talk about your experience and approach to design leadership.
- Portfolio Review: 60 minutes with members of the design team to walk through your work and impact.
- Functional Interviews: Three 30-minute conversations with team members to go deeper into how you think, lead, and work with others.
- Executive Conversation: 30 minutes with our CEO to discuss leadership, values, and building at Thatch.
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Skills Required
- 7+ years of design experience
- 3+ years leading and developing design teams
- Exceptional design taste and a track record of delivering high-quality product experiences
- Significant experience as both an individual contributor and design leader
- Experience setting design direction and raising the quality bar across a team or organization
- Experience working in a fast-moving, high-growth technology company
- Experience across both product and brand design
- Experience simplifying complex or regulated products
- Background spanning both B2B and B2C experiences
- Experience working in a fast-moving agency or studio environment
- Healthcare experience
Thatch (thatch.ai) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thatch (thatch.ai) and has not been reviewed or approved by Thatch (thatch.ai).
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Healthcare Strength — The company advertises exceptionally generous health coverage delivered through its own ICHRA-based platform and a curated marketplace. Partnerships and add-ons broaden access to services such as mental health, enhancing the perceived depth of coverage.
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Flexible Benefits — Benefits center on personalization, allowing employees to choose individual medical, dental, and vision plans and use remaining allowances via a spend card. Integrations and APIs aim to simplify administration while preserving choice.
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Leave & Time Off Breadth — Unlimited PTO alongside paid company holidays is highlighted as part of the total rewards package. This breadth of time off is positioned within a flexible, remote-first culture.
Thatch (thatch.ai) Insights
What We Do
Thatch is an all-in-one platform that makes it easy to offer your employees the most personalized healthcare experience. You decide what to spend, and your team gets great health benefits.
