We are a part of International Airlines Group, one of the world's leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year.
We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL andVueling.
We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.
Job DescriptionThe PMO Manager will be responsible for overseeing and managing the Project Management Office (PMO) to ensure the successful delivery of transformation projects across multiple domains and operating companies (OpCos). This role requires extensive experience in transformation environments, strong domain knowledge, and the ability to work effectively across different OpCos.
Key Responsibilities:
- Lead the PMO function, ensuring the effective management and delivery of transformation projects.
- Act as the primary liaison between domain teams and the Cross Pollination Office, ensuring smooth communication, alignment, and execution of transformation initiatives.
- Support on value assurance by maintaining oversight of domain portfolios and proactively escalating issues.
- Serve as the first point of contact for domains and OpCos in escalating risks and critical issues, applying a forward-looking approach to problem resolution.
- Develop and implement PMO processes, standards, and methodologies to ensure consistency and quality across all projects.
- Coach domain leads and teams on applying transformation methodology to drive successful implementation of initiatives, business cases, and delivery roadmaps.
- Work with Finance and Value Tracking teams to manage investment budgets within approved funding envelopes, linking financial delivery forecasts back to domain initiatives and milestones.
- Ensure cross-functional, domain, and OpCo partners are effectively engaged across the organisation.
- Provide guidance and structured problem-solving, ensuring domain teams are set up for success.
- Ensure efficient domain governance, maintaining high standards of program management and consistency in transformation methodologies, tools, and templates.
- Monitor and mitigate program risks/issues, manage resource prioritisation and implement mitigation strategies
- Manage project budgets, resources, and timelines to ensure successful project delivery.
- Foster a culture of continuous improvement and innovation within the PMO.
Proven experience in managing large-scale transformation projects in complex environments with an expertise in governance and execution.
Strong domain knowledge and experience working across multiple OpCos.
Demonstrated ability to manage multiple projects simultaneously and deliver results on time and within budget.
Experience in developing and implementing PMO processes, standards, and methodologies.
Excellent leadership and management skills, with the ability to motivate and inspire project teams.
Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues.
Ability to translate company-wide transformation goals into actionable domain initiatives.
Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
Strong organisational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
Proficiency in project management tools and software.
Proactive and results-oriented, with a strong focus on delivering high-quality outcomes.
Adaptable and flexible, with the ability to thrive in a fast-paced and dynamic environment.
Strong attention to detail and a commitment to continuous improvement.
Collaborative and team-oriented, with a strong focus on building positive relationships.
Comfort with ambiguity and ability to make decisions with imperfect information.
Project Management Professional (PMP) certification or equivalent is preferred.
Additional certifications in project management methodologies (e.g., PRINCE2, Agile) are a plus.
What we offer
- Competitive Annual Incentive Scheme
- LinkedIn Learning Platform
- Comprehensive health insurance
- Life Cover
- Generous (8%) pension plan
- Cycle2Work program
- Electric car scheme
- Exclusive shopping discounts
- Eye test voucher
- Attractive travel discounts
- Press Reader
- Plus, many more perks!
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What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
