Join our team and lead the management system for one of the firm's largest control testing organizations, providing senior leadership with transparent, accurate, and actionable insights into organizational performance, execution, workforce effectiveness, quality outcomes, risk management, and transformation progress.
As an Executive Director in our Testing Center of Excellence, you will partner closely with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics. You will also drive enterprise performance management, executive reporting, stakeholder communications, Key Performance Indicators (KPI), governance, analytics and business insights across a global organization of more than 1,100 employees. In addition, you will be a key advisor to senior leadership, helping translate data into decisions, priorities and actions that improve business outcomes.
Job Responsibilities
- Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting.
- Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards across the organization.
- Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives.
- Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications.
- Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders.
- Own executive communications, leadership messaging, presentations, and stakeholder engagement materials that clearly articulate organizational priorities, performance, risks, opportunities, and strategic decisions.
- Serve as the central point of accountability for performance transparency, ensuring leadership has timely and accurate visibility into organizational effectiveness and outcomes.
- Lead reporting strategy, requirements, prioritization, and governance, partnering closely with technology, data, and reporting teams to deliver scalable reporting and dashboard solutions.
- Drive automation, simplification, and modernization of reporting processes, reducing manual effort while improving quality, consistency, and scalability.
- Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify business impact from transformation initiatives.
Establish enterprise performance benchmarks and management insights that support continuous improvement, accountability, and informed decision-making.
Required Qualifications, Skills and Capabilities
- 10+ years of experience in business management, Chief Operating Officer functions, strategy, analytics, finance, product management, operations, control management, Risk, compliance or consulting.
- Demonstrated success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions within large, complex organizations.
- Proven ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis.
- Demonstrated experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.
- Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines.
- Exceptional executive presence, communication, storytelling, and stakeholder management skills.
- Proven ability to influence outcomes across highly matrixed environments without direct authority.
- Ability to synthesize large amounts of information into clear themes, insights, recommendations, and decisions for senior leadership.
- Experience within Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or other governance-oriented organizations.
- Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives.
- Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years of experience in business management, COO functions, strategy, analytics, finance, product management, operations, control management, risk, compliance or consulting.
- Proven success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions in large organizations.
- Ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis.
- Experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.
- Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines.
- Exceptional executive presence, communication, storytelling, and stakeholder management skills.
- Proven ability to influence outcomes across highly matrixed environments without direct authority.
- Ability to synthesize large amounts of information into clear themes, insights, recommendations, and decisions for senior leadership.
- Experience within Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or other governance-oriented organizations.
- Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives.
- Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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