Head of People Operations - EMEA

Posted 3 Days Ago
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Helsinki, FIN
In-Office
Expert/Leader
Software
The Role
Leads People Operations across EMEA, overseeing payroll, benefits, HRIS, vendors, budgets, compliance, employee relations, works councils, and regional teams. Aligns local delivery with global HR strategy, manages complex employee cases, supports salary reviews, drives engagement and change initiatives, and improves processes through automation and AI-enabled tools. The role requires strong stakeholder management across multiple European jurisdictions, with German Works Council and employment law experience strongly preferred.
Summary Generated by Built In

About the role

RELEX Solutions is looking for an experienced People Operations leader to lead HR operations across our EMEA region, based in Finland. This role sits at the center of a fast-growing, globally distributed technology company and is responsible for aligning regional delivery with global strategy, ensuring compliance, and driving continuous improvement across a multi-country People Operations team, including finding smarter, more automated ways of working as the function scales. Given the scope of our German operations, experience managing People Operations in Germany, including working with Works Councils (Betriebsrat), is a strong plus.

Role profile

Leads HR operations across the EMEA region, aligning with global strategy, ensuring compliance, and driving continuous improvement. Manages a team to deliver efficient HR services and supports business goals.

What you'll doGeneral responsibilities
  • Oversee HR operations, including payroll, benefits, HRIS, vendor management, and invoice approvals.
  • Design and oversee regional employee benefit programs in collaboration with the People Operations Director and team.
  • Co-plan and oversee the salary review process, ensuring alignment with global standards.
  • Participate in global People Operations projects and take the lead on global initiatives where agreed.
  • Ensure compliance with labor laws and company policies across EMEA, implementing new regulations when required.
  • Act as the primary HR contact for regional leaders and manage stakeholder relationships with functions such as Finance, HRIS, and vendors.
  • Manage HR budgets and provide regular KPI reports to ensure cost-effective service delivery.
  • Collaborate with global and regional HR leaders to share best practices and enhance employee engagement.
  • Look for opportunities to simplify, automate, and improve the efficiency of People Operations processes, including through AI-enabled tools, as the function scales.
Individual responsibilities
  • Lead complex employee relations and people-escalation cases across the EMEA region, ensuring effective resolution and compliance with local regulations.
  • Manage relationships with works councils and other employee representative bodies (e.g., Germany, France).
  • Document and share received legal advice to support the team.
  • Organize regular meetings with key stakeholders in the region and facilitate team meetings, trainings, and information sessions.
  • Drive employee engagement initiatives by monitoring feedback (e.g., Peakon results) and collaborating with peers, other Team Leads, and the People Development & Processes team.
  • Keep the regional team informed about current topics, news, projects, and HR processes.
  • Support the implementation of global People Operations strategy in collaboration with the People Operations Director.
  • Lead and implement change management initiatives across the EMEA region.
What you'll need
  • Significant experience in a senior People Operations / HR leadership role covering multiple European jurisdictions.
  • Experience leading distributed People Operations teams across multiple countries, including managing through Team Leads.
  • Experience with Workday and payroll oversight across multiple countries.
  • Track record managing complex, sensitive employee relations matters — investigations, restructuring, performance management — with sound judgment and discretion.
  • Excellent stakeholder management skills; able to operate credibly with senior leadership, Finance, HRIS, vendors, and works councils alike.
  • A track record of streamlining HR processes and an interest in using automation and AI tools to improve how a People Operations function runs day to day.
  • Fluency in English required.
  • Experience managing People Operations in Germany, including working with German Works Councils (Betriebsrat), is strongly preferred.
  • Strong working knowledge of German employment law preferred; familiarity with other EMEA jurisdictions (e.g., Poland, UK, France) a plus.
  • German fluency a plus.
  • Comfortable operating in a fast-paced, evolving, globally distributed technology company.

Skills Required

  • Significant experience in a senior People Operations or HR leadership role covering multiple European jurisdictions
  • Experience leading distributed People Operations teams across multiple countries, including managing through Team Leads
  • Experience with Workday and payroll oversight across multiple countries
  • Experience managing complex and sensitive employee relations matters, including investigations, restructuring, and performance management
  • Excellent stakeholder management skills with senior leadership, Finance, HRIS, vendors, and works councils
  • Track record of streamlining HR processes and interest in using automation and AI tools
  • Fluency in English
  • Experience managing People Operations in Germany and working with German Works Councils (Betriebsrat)
  • Strong working knowledge of German employment law
  • Familiarity with other EMEA jurisdictions, including Poland, the UK, or France
  • German fluency
  • Comfort operating in a fast-paced, evolving, globally distributed technology company
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The Company
HQ: Helsinki
981 Employees
Year Founded: 2005

What We Do

RELEX Solutions is a leading provider of cutting-edge retail optimization software that’s built for the age of Living Retail, where change is the only constant. We help retailers adapt to every future, faster. Our cloud-native Living Retail Platform delivers pragmatic AI across all retail functions and at retail scale, removing siloes, rigidities and inefficiencies along the way. We offer a fast lane to value that builds from a foundation of radically improved demand forecasting and supply chain optimization. Our customers leverage this enhanced supply chain visibility into exponential benefits — optimizing their space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

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