Head of Payment Operations

LHV Bank is the newest bank in LHV Group, which specialises in Banking Services for global fintechs and SME Lending solutions for UK businesses as well as a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. End of last year we launched our retail Banking proposition as well with a main focus on digital Banking.

We are currently looking for a proactive Head of Payment Operations working with the Banking Services team. The purpose of the role is to take ownership of the Payment Operations  and help to evolve the team and the operations function to deliver the best value to LHV.

YOUR DUTIES AND RESPONSIBILITIES:

• Lead and develop the Payment Operations team, ensuring alignment with Banking Services and wider LHV goals.
• Take ownership of all Payment Operations related processes
• Attend meetings and QBRs (quarterly business reviews) with global Tier1 FinTechs to provide world class Operational service
• Oversee and optimize processes to enhance efficiency, scalability, and compliance with regulatory standards.
• Collaborate with internal teams, stakeholders, and customers to drive alignment and foster strong relationships.
• Manage incident resolution, billing, reporting, and root cause analysis.
• Monitor performance metrics, identify areas for improvement, and implement solutions.
• Ensure adherence to regulatory and payment scheme requirements and proactively mitigate risks.

SKILLS AND EXPERIENCE:

• Payment Operations Expertise: Extensive knowledge of European and UK payment schemes, cross-border workflows, and settlement processes.
• Team Leadership: Strong experience managing and mentoring teams, fostering collaboration and high performance.
• Technical Understanding: Familiarity with API integrations and financial IT systems; ability to work closely with technical teams.
• Operational Resilience: Proven ability to manage crises, conduct root cause analyses, and implement preventive measures.
• Regulatory Engagement: Experience in operations within regulated financial institutions and reporting to regulatory authorities.
• Data Analysis and Reporting: Proficient in analyzing workflows, creating reports, and deriving actionable insights using Excel or similar tools.
• Process Optimization: Expertise in documenting and improving processes for compliance and operational efficiency.
• Data-driven approach: experience in setting up, monitoring and reporting of both internal key performance indicators and external service levels
• Comfortable being client-facing with senior stakeholders of global financial services firms
• Occasional travel within the EU and UK required

NOW LET’S SEE WHAT WE OFFER YOU

• The opportunity to work closely with some of the most exciting FinTechs in the industry and
• Exiting challenges providing great opportunities for personal and professional growth
• Independance to make decisions and drive change
• A well-established and supportive team
• Personal development supported by internal and external training
• A dynamic, innovation-driven environment where your ideas will shape the future of Banking.

This actually does not conclude our offerings, but you will learn about the remaining benefits once you decide to apply.

START OF EMPLOYMENT: As soon as possible                                                                 LOCATION: Tartu mnt 2, Tallinn

CLOSING DATE:  27th February