Head of Partnerships

• Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement
• Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions
• Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes
• Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution
• Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks
• Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history
• Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits
• Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution
• Resolve settlement delays, operational escalations, and debt-related issues directly with partners
• Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions
• Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability
• Contribute to the development and standardization of internal partnership processes, reporting, and operational controls

• Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams
• Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment
• At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company
• Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks
• Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates
• Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows
• Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus
• Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently
• Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams
• Fluent russian and strong English communication skills

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work 
• Health insurance coverage 
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off. 

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture