Executive Director-Paid Social-Paid Media Center of Excellence

Job Description
Demonstrate your leadership, strategic acumen, and collaborative spirit as the Executive Director of Paid Social, driving paid social strategy, execution, and innovation for the firm. This is an opportunity to be a part of JPMorgan Chase's social media transformation, build a high-performing team, and influence senior executives across marketing, brand, and lines of business.
As the Executive Director of Paid Social on the Paid Media team, you will report to the Head of Search and Social, you will be part of a high-impact team where your leadership will shape new opportunities for growth, innovation, and measurable results. In this fast-paced, complex organizational environment, you will set the vision for how paid social brings our brand purpose and business objectives to our customers. You will lead a talented group of individuals, while serving as a trusted advisor to senior leadership.
Job Responsibilities:

• Define and articulate the long-term vision, roadmap, and success metrics for paid social across the firm
• Build, inspire, and scale a best-in-class team with a culture of curiosity, creativity, and accountability
• Lead integrated paid social planning and activation across platforms including Meta, TikTok, LinkedIn, X, Pinterest, Snap, Reddit, Nextdoor, and more
• Partner with internal creative, data science, and line of business teams to evolve strategies and champion test-and-learn approaches
• Point of contact for senior leadership, and support the delivery of executive updates, performance insights, and platform innovations
• Translate complex paid social concepts into compelling narratives for diverse audiences, including non-technical stakeholders
• Collaborate with line of business leaders to align media investments with firmwide priorities and initiatives
• Manage high-touch relationships with platform partners, agencies, and external vendors to stay ahead of algorithm, measurement, and ad-tech shifts
• Champion testing with emerging formats, creator collaborations, and AI-driven advancements
• Develop and maintain procedures, frameworks, and guardrails in partnership with stakeholders across Legal, Risk, Controls, and Compliance at all levels to mitigate risk in the social media landscape for the firm
• Ensure paid social strategies and activations adhere to firmwide policies, regulatory requirements, and risk management standards

Required qualifications, capabilities and skills:

• Bachelor's degree in Business, Marketing, Communications, or related field
• 15+ years of experience in paid social, digital media, or performance marketing, with at least 10 years leading teams
• Proven success managing multimillion-dollar media investments across multiple lines of business
• Exceptional written and verbal communication skills, with demonstrated experience managing executive leadership
• Deep understanding of platform ecosystems, creative best practices, and evolving measurement methodologies
• Experience leading transformation initiatives such as in-housing, process redesign, or automation
• Collaborative mindset with experience working across functions and with senior leaders in a fast-paced environment
• Advanced proficiency in Microsoft Office and presentation tools; familiarity with vendor technology (e.g., Sprinklr, AI)
• Discretion and sound judgment in confidential situations, with proven experience interacting with senior management
• Demonstrated ability to operate effectively in a highly matrixed and complex organizational environment, partnering with risk, controls, compliance, and legal teams to drive compliant and risk-aware outcomes

Preferred qualifications, capabilities and skills:

• Master's degree preferred
• Strategic yet hands-on. Someone who is able to set direction and dig into the details
• Confident leading teams and equally adept at presenting to CMOs and senior executives
• Passionate about the intersection of social media, content, technology, and outcomes
• A builder of teams, frameworks, and the next chapter of paid social

**Please note this role is required to be in the office 5 days a week
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.