About Taager
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
Our Mission
Our mission is to empower anyone to start and scale their e-commerce business.
Our Vision
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.
Job Summary:
This role leads and inspires the operations team, playing a pivotal role in ensuring seamless and delightful customer experiences while driving operational excellence. You will be responsible for optimizing processes, exceeding operational objectives, and building a high-performing team across fulfillment, delivery, customer service, and returns functions in our KSA Market.
What Will You Do:
Last Mile Operations:
- 3PL Management: Oversee third-party logistics (3PL) partners, including routing, allocation, optimization, and performance evaluation.
- Delivery Optimization: Implement route planning and optimization tools to reduce delivery times and improve delivery success rates.
- Partner Relationships: Maintain strong relationships with delivery partners to ensure service quality alignment.
- Driver Management: Oversee driver recruitment, training, and performance evaluation (if applicable).
Fulfilment Operations:
- End-to-End Order Fulfilment: Oversee the entire order fulfilment process (from order receipt to delivery).
- SLA Compliance: Ensure orders are processed accurately and promptly to meet Service Level Agreements (SLAs).
- Discrepancy Resolution: Monitor and resolve order discrepancies (e.g., wrong items, missing products).
- Warehouse Efficiency: Manage warehouse organization for efficient picking and packing.
- Returns & Reverse Logistics: Handle returns, exchanges, and reverse logistics efficiently.
Shared Responsibilities:
Process Improvement:
- Champion continuous improvement by leading process optimization initiatives across all functions.
- Implement methodologies like Lean, Six Sigma, and data analysis to identify and eliminate inefficiencies.
- Monitor KPIs and establish a data-driven decision-making culture.
Team Leadership:
- Lead and motivate direct reports, including Last Mile and Experience Managers.
- Set clear performance goals and provide regular feedback and development opportunities.
- Identify and promote high-potential candidates for leadership roles.
- Foster a collaborative and results-oriented team environment.
Cross-functional Collaboration:
- Partner with HR, Facilities, IT, and other departments to support operational initiatives.
- Advocate for the needs of Last Mile and Experience teams within the broader organization.
- Share best practices and learnings across departments to drive operational excellence.
What Will Make You Successful:
- Bachelor’s degree in Business Administration, Supply Chain Management, or related field; Master's degree preferred.
-7+ years of experience in operations management within logistics or retail environments.
-Proven track record in process improvement, 3PL management, and fulfilment optimization.
- Strong experience managing diverse teams through the full employee lifecycle.
-,Expertise in Lean, Six Sigma, or other quality control methodologies.
- Excellent communication, leadership, and interpersonal skills.
- Ability to manage priorities, make decisions under pressure, and lead in a fast-paced environment.
- Strong analytical and problem-solving skills.
-Collaborative and team-oriented approach.
- Passion for customer service and delivering exceptional experiences.
Preferred Qualifications:
- Experience managing both Last Mile and Fulfilment functions.
- Experience implementing a rotational development program for Operations Managers.
- Ability to manage change and lead large-scale operational transformations.
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What We Do
Taager’s mission is simple – we enable anyone to start and grow their social e-commerce business!
We are democratizing the social e-commerce space by enabling budding entrepreneurs to start selling online with no required capital, inventory, or operational experience as we handle their merchandising, warehousing, shipping, and cash collection needs.
In just two years, We have served more than 65K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs.
The sellers on our platform benefit from access to 2,500+ highly marketable products.
We are currently operating in Egypt, KSA, and UAE with additional market launches underway.
Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
