Head of Operations

Company Description

WHO ARE WE?

At Publicis Groupe Belgium we are people obsessed. That’s our raison d’être: to make brands relevant and interesting to people, to touch them, deserve their attention and influence their behaviour, to grow the business of the brands we work for. You could say we move people to move business.

Our solutions are also driven by our focus on people. With creativity, media, and data, we create personalized solutions that impact individuals. Our diverse team of over 200 experts across strategy, data, creation, content, PR & influencer marketing, media, and production fuels our collective creativity.

We are equally obsessed with our talented workforce, earning us the "Great Place To Work" certification and the "Best Place To Work" Award at MM Agency of the Year. We take pride in being the only Belgian advertising agency to receive both recognitions two years in a row. Additionally, we have been honored as the "Agency of the Year" at the AMMA Awards, showcasing our excellence and leadership in the industry.

Diversity, equity, inclusion, and sustainability are core values to us. Our dedicated DEI Taskforce ensures their integration into our culture, practices, and work. Guided by our Sustainability Director, we actively incorporate sustainability in everything we do, contributing to a better future.

If you are seeking an innovative, people-obsessed, diverse, and inclusive team dedicated to shaping progress, we are a perfect match for each other.

Job Description

We are seeking a dynamic and experienced Head of Operations to lead our Operational strategy and drive efficiency across all teams. This role will be pivotal in enhancing our operational framework, optimizing processes, and ensuring that our teams deliver high-quality service to our clients. In this function, you work with all our teams: Creation, Strategy, Data, Media, Production, Content, Digital, Client Teams, Finance and HR.

Your Key Responsibilities:

This is our bucket list, but we will not be disappointed if we cannot thick all the boxes in the end. All our experts have different backgrounds, which help them shape their day-to-day, that will not be any different in your case.

1. Operational Excellence & Efficiency:
   • Lead and optimize operational infrastructure across all teams: Creation, Strategy, Data, Media, Production, Content, Digital, Finance, HR.
   • Develop and implement workflow improvements to boost productivity.
   • Organize regular status meetings with Heads of Teams to stay updated on agency activities.
2. People Leadership & Collaboration:
   • Building close relationship with the people in the agency and strong connections with the Heads of Teams and the Board of Management.
   • Serve as a dedicated, motivating, and enthusiastic coach to the team; you show excellent leadership.
   • Partner with HR to support hiring and decision-making for cross-team setups, including BeNeLux expansion.
3. Internal and external Communication & Collaboration:
   • Oversee internal and external communication strategies, together with our PR & content team.
   • Ensure the agency's website and intranet are up-to-date.
   • Organize quarterly agency presentations and monthly updates.
4. Partnership & Resource Management:
   • Manage partnerships with external partners and identify new opportunities.
   • Oversee internal budgets, ensuring efficient resource allocation and focus.
5. Strategic Contribution:
   • Serve as a member of the Expert Board, representing operational insights.
   • Partner with all teams in successful project execution and value delivery.
   • You will report directly to the Chief Transformation Officer.

Qualifications

WHO ARE YOU?

This is what matters most to us. We can show you our methods, processes and frameworks, but you can teach us to make them work. As a Head of Operations it is your courage, thinking and how you connect with others that make the real difference.

Experience & Skills:

• You have 8+ years of experience in operations management, preferably within the advertising or marketing industry.
• You have a proven track record of leading teams, managing complex projects with multiple stakeholders, and using data-driven and people-driven decision-making.
• You are proficient in Dutch, French, and English, both in reading and writing.
• You understand how a 360-degree agency operates, covering areas such as Creation, Strategy, Data, Media, Production, Content, and Digital.
• You are comfortable representing the Belgian office within an international group and have the ability to localize and implement tools and decisions effectively.

Mindset & Personality:

• You are curious, honest, brave, generous, and take ownership. These qualities drive you to challenge the status quo and inspire others to achieve the impossible—all while having fun.
• You have a broad field of interests and a passion for brands, marketing, and communication.
• You are committed and have a critical mindset, which you use to shape progress for brands, people, and society.
• You have an insightful, forward-thinking perspective on culture and trends, allowing you to effectively engage in strategic discussions.
• You are a collaborative team player, valuing the power of working together over individual success.

Leadership & Collaboration:

• You are an inspiring leader who knows how to unite diverse teams towards common goals, motivating them with a shared vision.
• You know how to make tough decisions when needed.
• You are passionate about operational excellence and have a strategic yet hands-on approach.

Additional Qualities:

• You have experience or a strong interest in leveraging AI and automation to enhance efficiency in our ever-changing industry, alongside the Chief Transformation Officer.
• You are strategic, yet detail-oriented, and you set realistic expectations while consistently exceeding them.

Additional Information

WHEN JOINING US, THIS IS WHAT YOU CAN EXPECT

• A key position in a resourceful and people obsessed organization.
• Ambitious clients in the middle of their business transformation.
• A competitive salary and benefits program.
• An inclusive organization that recruits, employs, trains, compensates, and promotes regardless of colour, religion, national origin, sex, gender identity or expression, sexual orientation, disability, age, …
• A “great place to work” in the breath-taking carbon neutral Gare Maritime at Tour & Taxis. You’ll find facilities from showers so you can go for a yoga session or lunch-run in the Tour & Taxis Park to a food hall for if all that running (or only even thinking about it) has make you hungry.

Have you become enthusiastic after reading? Well, let’s talk then!