Head of Operations & HR

Responsibilities: Internal Operations

• Develop, manage, and continuously improve scalable processes that support day-to-day operations across the organization. 
• Oversee company-wide administrative systems, vendor relationships, and workplace operations. 
• Oversee facilities, office management, equipment, and property contacts, ensuring smooth functioning of physical and digital workplaces. 
• Partner with Finance to track operating budgets and company-wide expenses. 
• Support insurance and related compliance initiatives in partnership with leadership and legal advisors. 

Responsibilities: Human Resources

• Partner with external HR provider to ensure compliant and efficient HR administration, including: salary, benefits and payroll management, hiring and termination compliance, employee relations and issue resolution, benefits and leave administration.
• Partner with leadership to define and operationalize leveling, salary bands, and career frameworks. 
• Support compensation benchmarking and equitable pay structures across roles and geographies. 
• Own and maintain company policies and the employee handbook. 
• Ensure compliance with employment laws, workplace policies, and documentation across all employee locations. 

Responsibilities: Culture & Talent

• Oversee full employee lifecycle (recruiting, onboarding, development, retention, and offboarding) including:
• Partner with leadership to define and implement programs that strengthen company culture and employee engagement (company events, recognition programs, employee feedback).
• Support recruiting operations, candidate experience, and interview process consistency.
• Oversee onboarding and offboarding processes that reflect company principles and compliance needs.
• Lead talent development and performance-management systems, including leadership development and coaching programs. 
• Provide leadership and serve as a thought partner to the CEO and leadership team on org design, talent planning, and company scaling. 
• Design metrics and dashboards to monitoring organizational health (engagement, retention, time-to-hire, performance outcomes).

Responsibilities: IT & Security Support

• Manage IT administration and system access controls in partnership with internal and external IT resources.
• Oversee IT asset management and ensure compliance with security and data-protection policies.
• Maintain documentation and support audits for relevant security standards.

Responsibilities: Company Policies

• Own company and workplace policies, ensuring alignment with legal requirements, compliance needs, and company principles.
• Regularly review and update policies to reflect evolving regulations and business practices.

Responsibilities: People Management

• Directly supervise the Workplace & Operations Manager, providing mentorship in facilities, workplace management, culture & talent initiatives, and hiring operations.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field
• 7+ years of relevant experience in fast-paced, scaling environments 
• Demonstrated success building and leading HR or Operations teams 
• Deep knowledge of employment law, HR compliance, and operational best practices. 
• Excellent communication, leadership, and project management skills.
• Data-driven and process-oriented mindset with the ability to track and act on key metrics.
• Proven ability to influence cross-functional stakeholders and thrive in ambiguity.

Additional Preferred Qualifications

• Prior start-up experience strongly preferred
• Experience implementing HR or operational systems during rapid scaling phases (Series A-C)
• Exposures to hybrid workforce environments (on-site + remote) a plus

Travel

• While our headquarters is located in San Francisco, CA, this position will require up to 5-10% domestic and international travel.

Benefits

• 401K with 4% company match 
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Partial Health Insurance for Child Dependents 
• HSA or FSA 
• Twice weekly catered lunch (for team members in SF office) 
• Pre-tax Commuter Benefit
• 10 Paid Holidays
• Flexible PTO
• Paid Parental Leave 


Multiply Labs will review the benefit offerings periodically and the benefit options are subject to change to meet employee and business needs.