Head of Operations, Europe

The Head of role recognises the above-and-beyond capabilities of senior professionals and the additional leadership responsibilities that they assume.  As a Head of you’ll be leading your functional area, developing strategic relationships, managing a substantial budget and leading larger teams.  You will be expected to generate internal and external thought leadership and to drive change across the firm.

At this stage of your career your responsibilities may include:

Technical Capability

Provide vision, inspiration and impactful advice to challenge senior leaders.

Break down complex, strategic issues into clear action plans, recognising the implications of proposals and acting to overcome barriers.

Role model a ‘solution-focused’ and positive approach to solving problems and develop thinking on a range of options, exploring several possibilities.

Client Development

Work closely with clients and senior stakeholder on strategic issues across functions.

Develop insights into the commercial and strategic context of the firm.

Build a network across the firm’s influencers and decision-makers.

Enhance the reputation and raise the profile of the firm in the market and maintain a strong external network.

Develop and drive the strategy and business plan for your team, measuring progress and performance regularly.

Work Management 

Inspire the team to do their best and provide direction on how to get decisions made.

Work with agility, re-prioritising in line with the firm’s changing needs and dealing with resistance robustly.

Organise team resources to deliver efficiently and within budget.

Identify and implement cost and resource efficiencies across operations and evaluate proposals to determine cost and benefit to the business.

Working with Others

Promote the importance of diversity and challenge unconscious bias and excluding behaviours.

Ensure seamless and consistent cross-function / cross-team service.

Build positive relations with stakeholders across different functions, offices and cultures and communicate to all audiences with authority and credibility.

Role model the values, generating loyalty and respect.

Listen to clients and external experts to seek opportunities to drive value to clients and the firm and promote a culture that supports creativity, curiosity and ambition.

Knowledge & Learning

Create an environment where knowledge-sharing and learning is valued and effective.

Demonstrate thought leadership internally and externally.

Inspire your team to perform to their best and proactively manage performance, identifying potential and developing talent.

Demonstrate best practice on giving and receiving open and honest feedback.

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.