Head of Managed Services

Work You'll Do:

• Drive security operations strategy and execution across organization
• Build and implement operational excellence with collapsed and optimized operational metrics, team runbooks, and organizational structure
• Advocate for platform strategy and direction to development team for enhanced customer experience
• Demonstrated ability to inherit a long-tenured team and within a year transform that team into a high-performing unit.
• Leverage previous senior management responsibility in private equity/venture-backed startup in a high-growth environment.

What You've Done:

• Experience working at a global MSSP.
• Experience managing global teams of 20+ people.
• Experience driving coordination and seem-less customer facing experience while managing resources across UV teams: platform, customer success, dedicated and shared delivery. 
• Experience meeting with managed services customers in QBRs showcasing service advancements.
• Experience driving practice roadmaps for service delivery excellence and drive workstreams to advance managed services delivery.
• Experience reducing costs with offshore delivery, particularly leveraging partners in India.
• Experience structuring and maturing threat detection and intelligence teams to provide programmatic cadence of deliverables to customers with enriched detections and higher quality investigations.

What We Offer:

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed  
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)  
• Group Term Life, Short-Term Disability, Long-Term Disability  
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness  
• Participation in the Discretionary Time Off (DTO) Program  
• 11 Paid Holidays Annually