Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.
Position Title: Head of IT
Position Overview: We are seeking a Head of IT to take over Redo's existing IT organization and scale it. This is not a greenfield build — there is already a team, a stack, and a 300+ person company depending on both. Today: a Mac and Windows fleet, a Draper HQ where most of the company sits, a Salt Lake City warehouse, and Okta as the identity backbone. Next: warehouse sites beyond Utah, which means an IT org that can stand up a location and support it well without a person on the floor. This role reports to the Head of Security, partners closely with Security, and owns IT outright — strategy, budget, and team. You will hire and develop that team and still be in the Okta admin console yourself. If you are looking to manage a queue or run IT from a slide deck, this is not the role.
Responsibilities:
Own IT strategy, budget, and headcount, and report on it in business terms: cost per employee, time to onboard, network uptime, time to resolution
Own identity and access end to end — Okta as system of record, SSO/SCIM everywhere it is supported, RBAC, automated joiner-mover-leaver, recurring access reviews
Own the fleet: MDM baselines, encryption, patch SLAs, zero-touch enrollment across Mac and Windows, plus procurement, asset tracking, and retrieval
Own the network: wired and wireless architecture, capacity, monitoring, ISP relationships, and the uptime number that comes with it
Build the new-site playbook and run it: network, wifi, AV, cabling, vendors, and remote-first support for locations with no dedicated IT staff
Own IT's half of the security and compliance program end to end: drive SOC 2 Type 2 control ownership and evidence collection, lead structured access review cycles against audit scope, and support additional frameworks (e.g., ISO 27001) as the company's compliance posture expands
Own IT's role in security incident response — lead technical eradication and containment for identity and account-compromise incidents (session revocation, credential resets, mail/log forensics), in partnership with Security on root cause and reporting
Negotiate and manage vendor relationships end to end: SaaS contract pricing and renewals, ISP/circuit and hardware vendor SOWs for site buildouts, and dispute resolution when vendors deviate from signed terms
Treat warehouse IT as a first-class environment — scanners, label printers, shared workstations, uptime expectations set by operations
Own the SaaS portfolio and execute IT's half of the security and compliance program alongside Security
Automate aggressively with AI, with the explicit goal of growing IT headcount slower than company headcount
Qualifications:
6+ years in IT with 2+ leading a team, including hiring and performance management
Scaled IT through real headcount growth at a fast-moving company — not steady-state administration
Deep hands-on depth in Okta (or equivalent IdP), Google Workspace admin, and MDM at fleet scale across Mac and Windows
Has led or directly executed a SOC 2 (Type 2 preferred) audit cycle or comparable compliance framework, including access reviews and evidence ownership
Has led technical incident response for an identity or account-compromise event, not just filed a ticket to someone else who did
Has negotiated vendor contracts directly — SaaS pricing, hardware/circuit SOWs, or both — including holding a vendor to a signed agreement
Has designed and run enterprise wired and wireless networks — VLANs, 802.1X, AP layout and coverage, switching, and diagnosing the problem rather than escalating it to the vendor
Has stood up a physical site end to end and supported it remotely afterward
Has owned an IT budget and can defend spend per employee to a CFO
Still technical enough to fix it yourself when that is faster than assigning it
Preferred Qualifications:
Warehouse, distribution, or manufacturing IT experience
Zero-trust and passwordless rollouts (Tailscale, 1Password)
Builds AI into the team's workflow to compress support time and diagnosis
Redo benefits and perks:
Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry.
Opportunities for career growth and advancement.
On-site gym with showers, pickleball, and basketball.
Flexible PTO & company holidays.
Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers.
Company HSA contributions.
Weekly lunches & fully stocked break room.
$100 monthly babysitting perk reimbursement.
Office is minutes from biking and running trails
Skills Required
- 6+ years in IT with 2+ years leading a team including hiring and performance management
- Scaled IT through real headcount growth at a fast-moving company
- Deep hands-on experience with Okta (or equivalent IdP), Google Workspace admin, and MDM at fleet scale across Mac and Windows
- Led or directly executed a SOC 2 audit cycle (Type 2 preferred) or comparable compliance framework, including access reviews and evidence ownership
- Led technical incident response for an identity or account-compromise event (active technical role)
- Negotiated vendor contracts directly, including SaaS pricing and hardware/circuit SOWs, and held vendors to agreements
- Designed and run enterprise wired and wireless networks (VLANs, 802.1X, AP layout, switching) and diagnosed issues hands-on
- Stood up physical sites end to end (network, wifi, AV, cabling, vendors) and supported them remotely
- Owned an IT budget and can defend spend per employee to finance stakeholders
- Still technical enough to troubleshoot and fix systems personally when faster than delegating
- Experience treating warehouse IT as a first-class environment (scanners, label printers, shared workstations)
