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The Role
The Head of IT will lead technology operations, manage IT teams, oversee infrastructure, ensure security, and align IT strategies with business goals.
Summary Generated by Built In
(On-site, Miami, FL)
Position: Head of IT
Location: Miami, Florida (On-site)
Employment Type: Contractor – Full-time
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Eastern Time)
Compensation: Based on experience and qualifications
About the Role
We are seeking an experienced and hands-on Head of IT to lead our technology operations on-site in Miami. This position is ideal for a highly skilled IT leader who thrives in a fast-paced, service-oriented environment and can balance strategic oversight with direct technical involvement.
The Head of IT will oversee daily IT operations, manage a small team of IT professionals, and ensure that internal systems and client-facing IT services run smoothly, securely, and efficiently. You will report directly to the executive team, supporting decision-making and business continuity initiatives.
Key Responsibilities
- Lead and supervise the IT department, ensuring that all tasks and responsibilities are clearly defined and effectively executed.
- Oversee infrastructure, networks, servers, and security systems to maintain uptime, scalability, and data integrity.
- Manage daily help desk and ticketing operations, ensuring timely response and resolution of IT requests.
- Coordinate on-site and remote technical support for internal staff and clients.
- Collaborate with leadership to plan and implement IT strategies aligned with business objectives.
- Ensure all IT assets, credentials, and documentation are properly organized, tracked, and secured.
- Review and optimize internal workflows to improve team efficiency and task delegation.
- Maintain vendor relationships and evaluate new technologies to enhance productivity and service delivery.
- Implement and enforce cybersecurity measures, access control, and disaster recovery protocols.
- Communicate effectively with C-level executives regarding high-priority IT matters and ensure transparency in operations.
Requirements
- Bachelor’s degree in Information Technology, Computer Engineering, or a related field (Master’s degree is a plus).
- 8+ years of experience in IT management or leadership roles.
- Strong background in infrastructure management, IT security, cloud environments (Microsoft 365, Azure, AWS), and server administration.
- Demonstrated experience leading small teams and improving internal processes and documentation.
- Excellent problem-solving skills and ability to make quick, informed decisions under pressure.
- Exceptional communication and leadership skills, with the ability to work cross-functionally and manage multiple priorities.
- Must be available to work on-site daily at our Miami office.
Benefits
- Competitive contractor rate based on experience.
- Long-term collaboration with growth potential.
- Dynamic work environment with a collaborative and supportive team.
- Exposure to diverse clients and advanced IT environments.
Skills Required
- Bachelor's degree in Information Technology, Computer Engineering, or related field
- 8+ years of experience in IT management or leadership roles
- Strong background in infrastructure management, IT security, cloud environments, and server administration
- Demonstrated experience leading small teams and improving internal processes and documentation
- Excellent problem-solving skills and ability to make informed decisions under pressure
- Exceptional communication and leadership skills
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The Company
What We Do
MyVA Support specializes in connecting businesses with virtual professionals from around the globe, helping them work smarter by providing skilled remote staff.
