Head of Inside Sales

About Us: Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 1,600 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families. For more information, visit www.carefeed.com.    

About the Opportunity: The Head of Inside Sales is responsible for leading and coaching our Business Development Representatives (BDRs), building scalable outbound programs, and driving high-quality pipeline for the sales organization. This role combines people leadership, process optimization, and data-driven execution to accelerate revenue growth. 

Key Responsibilities:  

• Lead, mentor, and develop a team of BDRs to achieve and exceed pipeline goals. 
• Set clear activity, conversion, and quality standards; provide ongoing feedback and coaching. 
• Personally source and drive pipeline opportunities by setting up demos for Healthcare Software Specialists through strategic prospecting, cold outreach, and hands-on lead generation. 
• Partner with Marketing and Sales to design outbound campaigns, cadences, and messaging. 
• Track KPIs (calls, emails, demos, opportunities) and analyze performance trends. 
• Collaborate with sales leadership to optimize lead routing, SLAs, and qualification criteria. 
• Recruit, onboard, and train new BDRs; foster a culture of learning and accountability. 
• Continuously improve playbooks, prospecting tactics, and enablement materials. 
• Provide regular reporting on pipeline creation, team productivity, and ROI of programs. 

Qualifications: 

• 3–5+ years of experience in business development, sales, or inside sales; at least 1–2 years in a team-lead or manager role. 
• Proven success meeting pipeline / quota targets in a SaaS or technology environment. 
• Strong understanding of outbound prospecting strategies, tools (HubSpot, LinkedIn Sales Navigator), and metrics. 
• Excellent coaching, leadership, and communication skills. 
• Data-driven approach; comfortable analyzing dashboards and identifying trends. 
• Collaborative mindset and able to work well cross-functionally. 
• Experience scaling BDR/SDR teams in a high-growth company. 

What You’ll Love: 

• Join a fast-growing startup making a real impact in the lives of senior care providers and their communities 
• Comprehensive medical, dental, and vision insurance to support your health and well-being 
• 401(k) plan to help you plan for the future 
• Paid vacation, sick time, and company-paid holidays to support work-life balance 
• A culture that values growth and development, with opportunities to grow your career as we scale 

Work Location: Cincinnati, OH (On-site)

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.