Head of Inside Sales

Description

Pay: $100,000 base. On-target earnings of $150,000 to $170,000 a year.

Glide Window Cleaning serves homeowners across Utah, Arizona, Colorado and Texas, and this winter we are making our biggest marketing push yet. Over the next 10 months we plan to book about $6M in sales through our inside sales team. That team has two reps today, and we expect it to grow to about ten by next summer. We are looking for the person who will build it and lead it.

You will report to Scott Mehr, our CMO. Before joining Glide, Scott was Managing Partner and CMO of a $100M portfolio of home service companies, where he helped raise close rates from 25% to 54% and more than doubled the rate at which leads turned into appointments. His team handles lead generation, tools and reporting, so you can focus on hiring, coaching and selling.

We want a sales team that people enjoy working on and customers enjoy talking to. Our core values are Being Good and Doing Good, and we expect the leader of this team to set that example. Day to day, the job comes down to a few things: every rep gets coached every week, new leads are called within minutes, customer calls get answered, and every quote covers the whole home, with a recurring plan where it makes sense.

• Recruit and hire about seven reps over the coming months. New reps take a few weeks to ramp, so hiring needs to stay ahead of lead volume.
• Coach the team through daily call reviews, AI call scoring, one-on-ones and team huddles, with an eye on revenue per lead as well as close rate.
• Run a daily pipeline review and make sure every quoted customer hears back within 24 hours.
• Build and maintain the playbook: scripts, quoting standards, follow-up cadences, onboarding and scorecards.
• Carry a personal sales quota at first. It will step down as the team grows.
• Send a weekly summary covering leads, calls, close rate, revenue sold, hiring and any changes you are making.

The role pays a $100,000 base salary, with on-target earnings of $150,000 to $170,000 a year when the team hits plan. Because the bonus is tied to team results, your earnings grow as you build and develop the team.

Glide Window Cleaning is an equal opportunity employer.

Requirements

• A strong record in door-to-door or pest control sales (summer sales, pest, solar, alarms or similar), or in inside sales at a larger subscription or contract business such as lawn care. We will ask about your numbers.
• Experience hiring, training and leading a sales team. We would like to hear how the team grew and performed while you led it.
• Comfort managing by the numbers: speed to lead, contact rate, close rate, average ticket and revenue per lead.
• Good judgment when something new comes up, and the confidence to make the call yourself.
• A coaching approach you can describe, with examples of reps you have helped improve.
• A direct, kind and consistent way of working, and comfort with a CRM and dialer. The role is Monday through Friday, roughly 8am to 6pm, in our Orem office.