The Role
The Head of Human Resources will lead HR strategies and operations, partner with executives, manage employee relations, and ensure compliance with employment laws.
Summary Generated by Built In
About Mashgin
Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, you’re not just an employee—you’re an owner. We might do things differently than most startups… but then again, most startups aren’t profitable with an army of raving fans behind them.
Position Summary
As the Head of Human Resources, you will be a strategic partner to the executive and leadership team and a key architect of Mashgin’s people and culture strategy. You will lead the development, implementation and administration of best practices, policies and strategies in the HR function while also owning the operational execution of day-to-day items. You will oversee all aspects of HR including onboarding new hires, offboarding, employee engagement, performance management, and legal compliance. We expect you to not only do the requirements, but also lead conversations and give strategic suggestions on how to improve the function. This role requires someone who thrives in the fast-paced and dynamic nature of a startup environment.
You Will Be
- Partnering with executive leadership to develop and execute strategies that support business growth and operational excellence
- Acting as a trusted advisor and coach to senior leaders on all people-related matters including change management, performance management and employee relationship issues
- Responsible for establishing, updating and enforcing company policies
- Maintaining up to date digital files and records for employees in Rippling
- Reporting quarterly on key People Operations metrics such as attrition, engagement, and hiring, and recommend actions based on the data
- Ensuring compliance with all federal, state, and local employment laws including immigration and updating policies and handbooks as needed
- Championing Mashgin’s company values into all People programs and processes, holding the teams accountable and ensuring they are alive in our day-to-day interactions
- Maintaining High Integrity: Known for fairness, discretion, and trustworthiness when the stakes are high
Minimum Qualifications
- 8+ years of HR leadership experience in high-growth SaaS or technology startup companies
- Proven track record of success in a high-growth, fast-paced tech startup environment with direct experience scaling a company from ~70 to 250+ employees
- Knowledge of employment laws and regulations nationwide across multiple states
- Proven ability to influence and build relationships with senior executives and cross-functional teams as well as employees and peers at all levels of the organization
- High level of integrity and ability to use good judgment
- Excellent communication, coaching, and conflict resolution skills
- Have proficiency in establishing, implementing, and enforcing company policies
- Ability to maintain high degrees of integrity handling sensitive and confidential information daily
- Anticipate and act fast: Stay close to the business to identify challenges early, diagnose root causes, and deliver lasting solutions that adapt as priorities shift
- Ability to speak to numbers and data. While the perfect candidate can analyze and influence, the expectation is that the right candidate can at least communicate with data
Preferred Qualifications
- Experience with Rippling HRIS System
- Certification in HR (e.g., SHRM-SCP, SPHR, CIPD) a plus
- At least 3 years of leading a large portion or all of HR / People functions
What We Offer
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Catered lunch in office with fully stocked snacks and beverages
- Pet insurance for your fur babies
- Voluntary life insurance plan
- Competitive salary and options in a small, rapidly scaling company
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Notice on fraudulent jobs
We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.
Top Skills
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The Company
What We Do
At Mashgin, we are developing the future of checkout experiences. We aim to reduce the friction between customer desires and their ability to be on their way.
