Head of Group AI, Workflow Transformation

Role/Team overview   

The Group AI team owns Sky’s enterprise-wide AI ambition, strategy and roadmap to deliver meaningful business value. The team works closely with senior stakeholders to embed AI into the fabric of how Sky operates, manages key external AI partnerships and ensures alignment with Comcast / NBCU.

The Head of AI Workflow Transformation leads the team responsible for accelerating Sky’s agentic transformation, embedding forward deployed teams within business functions to reimagine AI-enabled work, design AI solutions and collaboratively deliver deployments alongside technology teams.  

Success Measures 

• Adoption and utilisation of AI solutions deployed within functions 

• Realised business value and commercial impact 

• Speed and quality of delivery 

• Organisational compliance with AI frameworks and guardrails 

What you’ll do 

AI Workflow Re-imagination 

• Lead forward deployed cross-functional teams that partner with the business to map existing processes, reimagine AI-enabled work and design AI solutions 

• Build repeatable methodologies and playbooks for workflow transformation that can be applied across different business contexts 

• Oversee documentation and prioritisation of product requirements and manage the delivery roadmap 

AI Portfolio Management 

• Manage day-to-day AI portfolio intake, prioritisation and governance, ensuring the right initiatives are accelerated 

• Triage solution requirements and partner with technology on deploying low-code and custom AI solutions to meet business needs 

• Foster a culture of experimentation, learning and commercial focus 

Agentic AI Operating model 

• Drive adoption and evolution of agentic AI solutions to transform ways of working and unlock tangible and measurable commercial advantage  

• Contribute to enterprise frameworks, standards, guardrails and enablement models 

• Partner with Technology teams on platform design, infrastructure, tooling and vendor strategy, ensuring platform capabilities meet evolving business needs 

Leadership & Influence 

• Collaborate with senior leaders across Sky and external partners 

• Build and lead a high-performing team that thrives in a dynamic, fast-paced environment 

What you’ll bring  

Essential criteria:  

Strategy & Consulting Experience 

• Significant experience solving complex, strategic business problems in a high-performance environment, such as top-tier consulting or equivalent roles 

• Experience in mapping complex business processes and identifying high-value improvement opportunities 

• Proven ability to run collaborative workshops that reimagine workflows and design solutions to create more effective ways of working 

Applied AI Experience 

• Meaningful experience in AI transformation or solution delivery – preferably with experience in technology strategy, design and delivery 

• Working understanding of LLM design concepts including prompt engineering, context windows, tool calling, guardrails, evaluations and Responsible AI 

• Understanding of AI value levers, operating models and organisational enablers 

Corporate and Enterprise Exposure 

• Meaningful experience working within a complex corporate environment, navigating matrixed structures and influencing across diverse stakeholder groups 

Desirable skills and experience: 

 Communication & Stakeholder Skills 

• Exceptional written and verbal communication skills 

• Proven success partnering with senior stakeholders, influencing decision-making and aligning cross-functional groups 

• Ability to lead and inspire a high-performing team in fast-paced environments 

Problem Solving & Analytical Skills 

• A depth of problem solving and analytical skills 

• Evidence-based decision maker who balances data-driven insights with commercial judgement 

• Ability to design repeatable frameworks and methodologies from first principles, bringing structure to ambiguous, emerging domains 

Benefits and perks 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:  

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema  

• Pension package with up to 9% employer contribution 

• Private healthcare with mental health support  

• Aviva Digital GP and dental insurance  

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  

• Sharesave and Tech schemes  

• A range of Sky VIP rewards and experiences 

How you’ll work 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. 

Your office base  

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.