Head of FAS Technology Strategic Services

Are you passionate about driving impactful change within technology? Do you thrive at the center of transformative, strategic initiatives?

FAS Technology (FAST) is seeking a Head of Strategic Services to lead at the intersection of strategy, execution, and continuous improvement. This pivotal role encompasses strategic services such as workforce management, budgeting and financial planning, portfolio governance, communication and change management agile capabilities and program management for FAS' GenAI portfolio.

In this role, you will be a catalyst for change and a strategic thought partner for the organization, working in a collaborative and innovative environment. Join us and be part of a team that values challenging the status quo, learning, and continuous improvement.

Key Responsibilities:

• Leadership and Strategy: Drive impactful change and lead strategic initiatives within the Shared Services division.
• Workforce Management: Oversee headcount updates, role changes, backfills, promotions, attrition, and staff augmentation contractors.
• Budgeting and Financial Planning: Conduct monthly budget reviews and financial planning meetings to assess financial performance, discuss variances, and refine resource allocation strategies.
• Portfolio Governance: Ensure effective portfolio governance to align projects with strategic goals and manage risks.
• Communication and Change Management: Lead communication and change management efforts to support strategic initiatives and continuous improvement for FAST.
• Agile Capabilities: Enable best-in-class agile methodologies within the organization and promote continuous improvement in how we work.
• Program Management: Manage the holistic GenAI portfolio for FAS and other strategic programs.

Qualifications:

• Experience in establishing or expanding shared service organizations across multiple sectors and functions.
• Strong leadership and strategic thinking skills, aligning projects with strategic goals and managing risks to enhance organizational resilience and performance.
• Excellent communication and change management capabilities.
• Familiarity with program management and agile methodologies.
• Ability to collaborate with and effectively influence senior stakeholders.
• Tech domain expertise a plus but not required. Most importantly the Intellectual curiosity and willingness to learn new domains, technologies and processes.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.