About the company
Our client is an industrial technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites.
What you'll do
- Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface.
- Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues.
- Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites.
- Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit.
- Conduct metrics, forecast and capacity reviews with company leadership.
- Bring field learnings into product planning and help establish deployment work as a regular chargeable service.
Requirements
What we're looking for
- 5+ years of relevant experience.
- Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries.
- Experience building and managing a field engineering, professional services or implementation group.
- History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems.
- Background in industrial automation, robotics or process manufacturing.
- A strong customer-first mindset, shown through concrete examples.
- Excellent people skills for working with customers and colleagues, including mentoring engineers.
- Willingness and ability to travel 25% to 50% of the time, including internationally.
- A university background in an engineering field is preferred.
Bonus points
- Experience making services a separately billed revenue stream.
- Experience creating partner models with third-party integrators.
- Experience growing a small early team into a much larger one.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Health, dental and vision coverage
- Life and disability insurance
- Retirement plan with employer match
- Commuter benefit
- Health and wellness benefit
- Professional development opportunities
- Bonus opportunities
Location and work model
- Boston, Massachusetts, United States
- On-site, 5 days per week in office
- Full-time
- Travel to customer sites of 25% or more
Skills Required
- 5+ years of relevant experience
- Experience installing technology on customer production floors
- Experience running complex rollouts across multiple sites or countries
- Experience building and managing a field engineering, professional services, or implementation group
- Experience owning industrial automation projects from kickoff through go-live
- Experience working with controls, supervisory, operator interface, execution, and data historian systems
- Background in industrial automation, robotics, or process manufacturing
- Strong customer-first mindset demonstrated through concrete examples
- Excellent customer and colleague communication skills
- Experience mentoring engineers
- Ability and willingness to travel 25% to 50%, including internationally
- University degree in an engineering field
- Experience making services a separately billed revenue stream
- Experience creating partner models with third-party integrators
- Experience scaling a small early team into a larger organization
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
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