About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.
What you'll do
- Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.
- Coach and lead a small team of deployment and technical specialists.
- Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process.
- Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.
- Reduce churn by working proactively with customers to realize the value of their contracts.
- Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.
- Take over existing key customer relationships from technical leadership.
Requirements
What we're looking for
- Five or more years in a role accountable for large business customers and their ongoing relationships.
- Hands-on ownership of enterprise accounts within customer success or deployment work.
- Credibility and rapport with top-level leaders, so you can step into key accounts right away.
- Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.
Bonus points
- Some experience managing one or two direct reports.
- Background in solutions engineering.
Benefits
Compensation and benefits
- Base salary: USD 170,000 to 230,000 per year
- Equity
- Health, dental and vision coverage
- Commuter benefits
- Flexible time off
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time
Skills Required
- Five or more years in a role accountable for large business customers and ongoing relationships
- Hands-on ownership of enterprise accounts within customer success or deployment work
- Credibility and rapport with top-level leaders
- Experience supporting customers after the sale on technical products requiring tailored integrations
- Experience in healthcare or B2B SaaS
- Experience managing one or two direct reports
- Background in solutions engineering
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
