The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in.
Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances.
We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment.
Day to day, you will:
Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
Collaborate on internal processes, policies, documentation, and training that supports the overall team
Support our customers by handling high-visibility internal and external escalations
To thrive in this role, you have:
7+ years experience managing a customer support team in a start-up or technical environment; direct responsibility for hiring, training, and performance management
Demonstrated ability to lead independently and adapt your management style to organizational and platform changes
Experience with common customer support and analytics platforms; possess interest and/or experience with AI in relation to customer support
Ability to effectively communicate with technical and non-technical partners, with specific experience in partnering with Engineering, Product, Design, and Risk
Experience setting roadmaps for a customer experience organization
Experience problem-solving in a fast-paced growth environment; a self-starter approach to learning
Excellent written and verbal communication skills (with a focus on empathy and problem solving), both with customers and fellow employees
Experience managing a distributed team
You may also have:
Experience or interest in financial services, accounting, taxes, and/or self-employment
Experience working in a fast-moving, high-growth start-up environment
Proficiency in data analysis
The anticipated salary range for this role is $150,000 - $170,000. The salary range listed represents the low and high end of the anticipated salary range for this position across all US locations. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training. Our competitive base salary is just a piece of Found’s total compensation package. Found offers a generous benefits package to all employees see our list below or check out found.com/careers to learn more!
About YouFound is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we’re searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.
If you are looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!
Perks & Benefits of Found (USA)401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.
Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports fully remote working.
Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.
Generous vacation policy: Vacations, appointments, mental health days- take the time you need.
To learn more about our benefits or the team please go to found.com/careers.
Skills Required
- 7+ years experience managing a customer support team in a start-up or technical environment
- Direct responsibility for hiring, training, and performance management
- Experience with common customer support and analytics platforms
- Ability to effectively communicate with technical and non-technical partners
- Experience setting roadmaps for a customer experience organization
- Experience problem-solving in a fast-paced growth environment
- Excellent written and verbal communication skills
- Experience managing a distributed team
What We Do
Found is on a mission to make self-employment easier. With business banking and smart, simple financial tools, we help people seamlessly run their own businesses. With over half the U.S. workforce predicted to be self-employed by 2027, we’re proud to be meeting a real and growing need. Self-employment can be infinitely rewarding, but it comes with a host of challenges. When you are your business, even when the job is done, there’s still a ton of work to do—from bookkeeping to invoicing to taxes. The independence of entrepreneurship can instead feel like a maze of paperwork. That’s where we can help. Found automatically tracks expenses, estimates taxes, and keeps the books organized, all from one easy app. With a Found account, everything from business banking to invoicing to reporting is at your fingertips. In the words of one of our members, “it has given me so much financial freedom and free time.” We’re driven by our mission and we work in support of entrepreneurship, independence, and the sheer joy of loving what you do. Come love what you do at Found. Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The Found Mastercard Business debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc.
