The Role
The Head of Commercial Product will lead product strategy, manage teams, define KPIs, and align cross-functional stakeholders to enhance shipper-facing products.
Summary Generated by Built In
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About the Role:
Veho is seeking a Head of Commercial Product to define and deliver our shipper-facing product strategy. In this role, you will lead the Product Management and Client Operations teams to build the tools, integrations, and experiences that empower brands and retailers to ship with confidence, drive customer loyalty, and scale their businesses on the Veho platform.
As a senior leader, you will own critical cross-functional initiatives—from launching new service tiers to implementing personalized delivery solutions—ensuring our commercial products remain at the forefront of shipper needs and market dynamics.
Key Responsibilities:
- Product Strategy & Roadmap: Own the end-to-end strategy and roadmap for all shipper-facing products, including self-serve tools, API integrations (WMS/OMS), and the shipper portal experience.
- Team Leadership: Lead and scale a high-performing team consisting of Product Managers and the Client Operations group (onboarding, integrations, and shipper success).
- Cross-Functional Alignment: Drive major initiatives like personalized delivery and pin-on-delivery by aligning stakeholders across Engineering, Operations, and Sales.
- Performance Metrics: Define and own key commercial metrics, including shipper NPS, retention, integration health, and time-to-value for new enterprise clients.
- Commercial Partnership: Work closely with Sales and Account Management to translate market signals and shipper feedback into prioritized product requirements.
Who You Are:
- An Expert Builder: You have a track record of shipping B2B SaaS or marketplace products at scale and are energized by creating structure in fast-moving environments.
- Integration-Savvy: You have a deep understanding of integration ecosystems (APIs, WMS, OMS, TMS) and view integrations as a core product surface rather than just a back-end concern.
- Data-Driven: You are comfortable using SQL or BI tools to define KPIs and are rigorous about tracking product performance.
- A Talent Magnet: You are invested in recruiting and developing exceptional people, fostering a culture of high ownership and continuous improvement.
- AI-Native: You champion the use of AI tools to accelerate team output and are eager to lead by example in embracing new ways of working.
Desired Experience:
- Leadership: 10+ years of progressive experience, with 3–4 years in senior product leadership roles managing PM teams.
- Industry Background: Prior experience in high-growth logistics, e-commerce, supply chain, or marketplace companies (e.g., last-mile tech or e-commerce enablement platforms).
- B2B Expertise: Demonstrated ownership of the full product lifecycle for enterprise B2B products, from discovery to iteration.
- Client Operations: Experience managing client-facing technical teams, such as Solutions Engineering or Technical Onboarding.
- Executive Communication: Skilled at building roadmaps that earn C-suite trust and aligning Sales and Ops around a shared vision.
Compensation:
$250,000 - $300,000 annually
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
All California applicants please reference our California Applicant Privacy Notice located here.
Skills Required
- 10+ years of progressive experience
- 3-4 years in senior product leadership roles
- Experience in high-growth logistics, e-commerce, supply chain or marketplace
- Demonstrated ownership of full product lifecycle for enterprise B2B
- Experience managing client-facing technical teams
- Skilled at executive communication
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The Company
What We Do
Built for the age of e-commerce, Veho is an end-to-end delivery service that puts customer experience in the center. Our network of professional and qualified flexible drivers, powered by our proprietary technology, allows any brand to delight customers like never before. We help our customers cut their shipping costs, gain full visibility into all of their shipments, and build customer loyalty with an incredible shipping experience. Welcome to package delivery, reinvented.
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