Are you looking for an exciting opportunity to join a fast-growing fintech company that is revolutionizing the payment industry? Do you want to work with cutting-edge technologies and a talented team of professionals? If yes, then Wallester AS might be the perfect place for you!
Wallester AS is an Estonian licensed payment service provider that develops financial digital technology and issues VISA cards. Since 2018, we have been an official Visa partner and Visa FinTech Fast Track Member issuing physical and virtual cards of any type: debit cards, credit cards, prepaid cards, and cards for business.
Our distinctive advantage is a unique REST API created by our in-house development team. Easily integrated with any platform, it allows clients to launch card programs quickly and efficiently.
We are looking for passionate and driven individuals who share our vision of creating truly high-quality and profitable products for our clients.
- Own and manage the operational performance of the WB CRM department.
- Lead CRM operations through Team Leads, ensuring workload balance and KPI execution.
- Monitor and analyze key metrics: lead inflow, conversion rates, onboarding speed, funnel efficiency, and portfolio dynamics.
- Ensure high data quality and discipline in CRM systems (accuracy, completeness, correct statuses).
- Identify operational bottlenecks and proactively implement process improvements.
- Prepare regular performance reports and analytical insights for the CCO and management.
- Coordinate closely with Marketing, Product, Compliance, and Operations teams.
- Support hiring, onboarding, and development of CRM staff together with Team Leads.
- Act as the primary owner of day-to-day CRM WB operations, with minimal client-facing involvement.
- 5+ years of experience in operations, CRM, customer success, or similar roles (fintech, payments, or SaaS preferred).
- Strong analytical mindset with confidence working with large datasets, dashboards, and KPIs.
- Proven experience managing teams directly or via Team Leads.
- Solid understanding of funnels, conversion metrics, and operational efficiency.
- High level of ownership and ability to work independently.
- Fluent English (written and spoken).
- Hands-on experience with CRM systems (Pipedrive or similar is a strong plus).
- Competitive salary
- Development and career opportunities
- Medical Insurance upon the completion of the probationary period
- Supportive and caring Leadership
- A modern office in the center of Tallinn
- A chance to work as part of a highly motivated and talented team
- Referral program
- Stebby
- Team building and Company Events
- Free parking
Top Skills
What We Do
Wallester is an Estonian-licensed financial institution and an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently. What we do: White-Label Solution with Embedded Finance: Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team. Wallester Business: Corporate Expense Management: Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency. With a diverse team of over 140 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously. We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance. Discover how Wallester can transform your financial operations and drive your business forward. Learn more at www.wallester.com and follow us on Instagram (@wallester_com) or Facebook (@Wallester)
