Head of Client Communications

We are seeking a leader with experience in corporate and client communications to oversee the development and execution of external communications that reach our 9 million Personal Investor clients. You will lead a group of Client Communication Consultants who partner closely with business and marketing teams to recommend effective communication strategies and deliver campaigns to market which drive business outcomes and minimize risk. This role supports the client experience with clear, consistent, and relevant communications that promote loyalty, and ensures compliance with regulatory requirements. In addition to ongoing management of the team, you’ll have the opportunity to lean in on strategic projects and lead our effort to evolve the delivery of client communication through greater use of technology and automation. An ideal candidate is client-focused, excels in message and channel strategy, relationship building, risk mitigation, and has experience with marketing automation.

In this role, you will:

• Hire, evaluate, and coach crew to deliver against communication objectives, achieve operational efficiency and excellence, and ensure overall team health.

• Serve as trusted advisor and consultant to business stakeholders to recommend and develop client communication strategies as part of broader strategic initiatives.

• Lead the creation of effective external communications content based on deep understanding of target audience and the broader operating environment.

• Oversee the execution of all phases of the external communications process, including conception, implementation, and measurement.

• Build connections and collaborate across the marketing department to integrate communications initiatives into marketing plans.

• Improve end-to-end processes by applying current and evolving industry standards and through greater use of technology and automation.

• Ensure compliance and mitigate risk for all regulatory and business critical communications.

• Serve on a team that responds to critical incidents or crisis impacting the Personal Investor business.

What it takes:

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

• Minimum of five years related work experience. Two years consulting and delivering external communications preferred. Supervisory experience preferred.

Special factors: This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.