Head of Change

Creative ITC is seeking an experienced Head of Change to establish and lead the organisation's Change function.

In establishing the Change function, the Head of Change will:

• Bring together the various existing change resources into a single, dedicated organisation
• Take overall ownership for successful delivery of Creative’s portfolio of change, comprising both client facing and internal projects including:
  • Onboarding of new clients, spanning their Transition, Transformation and full Adoption of services (TTA)
  • Projects delivered to existing clients e.g. as add-on work
  • Creative’s internal projects
• Establish best-practice project and programme disciplines, both within the Change function and across wider change activity in Creative.

This is a highly visible client-facing role that combines strategic influence with hands-on delivery, requiring someone equally comfortable shaping executive-level change strategy and rolling up their sleeves to support teams through the practical realities of adopting new ways of working. The role will involve working with clients and Creative team members, at all levels, bringing to bear a mix of project, technology and softer skills.

EDUCATION AND EXPERIENCE

• Degree educated, or equivalent relevant professional business experience
• 10+ years of project and programme delivery in leadership positions
• Demonstrable experience of leading change across large-scale technology
• Experience within a managed services, IT or technology-led organisation is highly desirable
• Expertise in a range of project delivery approaches including Agile
• Recognised project management/change management qualification (e.g. APMG Change Management Practitioner, or equivalent)

KEY JOB ELEMENTS

Bring together the various existing change resources into a single, dedicated organisation

Take overall ownership for successful delivery of Creative’s portfolio of change and the individual deliveries within that, comprising both client-facing and internal projects including: 

• Onboarding of new clients, spanning their Transition, Transformation and full Adoption of services (TTA)
• Projects delivered to existing clients e.g. as add-on work
• Creative’s internal projects
• Ensure projects are delivered on time, to quality, budgets and expectations of both Creative and its clients
• Own the change governance and reporting cadence, providing clear, timely updates to steering groups and senior stakeholders and ensuring decision-making and issues are resolved in a timely manner
• Establish best-practice project and programme disciplines, both within the Change function and across wider change activity across Creative.
• Build organisational change capability by coaching project managers, team leads and business change champions in change practice

PERSON SPECIFICATION

•   Proven project and programme leadership experience within a complex, matrixed organisation

•   Strong stakeholder management skills, with the ability to influence at all levels including executive and board level

•   Excellent verbal and written communication skills, with the ability to translate technical or complex change into clear, relatable messaging

•   Strong planning and organisational skills, able to manage multiple concurrent change initiatives

•   Data-literate, comfortable using metrics and feedback to evidence change progress and outcomes

•   A collaborative team player who can also work independently and take ownership of ambiguous problems

Desirable

•   Experience of change within a managed services environment

•   Familiarity with agile delivery methods and how change management integrates with agile ways of working

•   Experience mentoring or line managing change practitioners

•   Knowledge of the Creative ITC service portfolio or the broader managed services market

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating an inclusive environment where everyone can thrive.