The Head of Change Management will design, build, and lead a comprehensive change management strategy for the Advice & Wealth Management (AWM) business unit. This senior role is accountable for creating a sustainable change capability, driving adoption of critical initiatives across employees and clients, and embedding a culture of agility and continuous improvement.
Reporting to the AWM Head of Strategy & Planning, the role will partner closely with AWM’s senior leadership team and functional leads to ensure successful execution of strategic priorities and measurable business outcomes.
The ideal candidate is a proven change leader with expertise in organizational and client-facing transformation, stakeholder influence, and enterprise execution at-scale.
Core Responsibilities
Build and Lead AWM’s Central Change Management Function
- Establish and lead a high-performing change management team, including recruiting, developing, and coaching top talent
- Design and implement scalable change frameworks, tools, and methodologies that ensure consistent, measurable adoption
- Define success metrics and embed accountability for adoption, effectiveness, and sustained business outcomes
- Foster a business-wide culture of agility, adaptability, and resilience to accelerate transformation
Drive Execution of Strategic Initiatives
- Partner with senior AWM leaders to shape and execute change plans aligned with AWM’s strategy and enterprise priorities, ensuring smooth adoption for both employees and clients
- Lead end-to-end change delivery for high-visibility, cross-functional initiatives with significant strategic impact, including client-facing transformations that require behavior change and adoption
- Embed change management discipline into divisional planning processes, ensuring adoption is a core component of execution
Stakeholder Engagement and Executive Communication
- Develop and deliver communication strategies that build awareness, alignment, and commitment to change across AWM’s employees and clients
- Shape compelling narratives for executive sponsors, employees, and clients to articulate the “why” and the “what” of change
- Build trusted relationships with senior stakeholders, program sponsors, and workstream leads to accelerate adoption and mitigate risks
Build Long-Term Change Capability
- Develop a divisional-wide community of change agents and champions, equipping leaders and managers with the skills to lead through change
- Strengthen organizational capacity for transformation, ensuring AWM builds sustainable change “muscle” beyond individual projects
Success Measures
- Adoption & Outcomes: Enable and support the business in driving measurable improvements in adoption of strategic initiatives by employees and clients
- Speed & Efficiency: Faster execution of priority programs, with reduced friction and rework
- Culture Shift: Evidence of greater agility, resilience, and engagement across AWM
- Capability Uplift: Establishment of a durable change management function and network of empowered change leaders
Critical Attributes
- Strategic thinker with deep expertise in organizational and client-facing transformation in large, complex environments (financial services preferred)
- Executive presence with proven ability to influence, coach, and align senior leaders
- Skilled at navigating ambiguity, balancing competing priorities, and bringing clarity in complex situations
- Authentic leader who inspires trust, earns followership, and develops strong teams
- Proactive, resilient, and adaptive—thrives in dynamic and fast-paced environments
- Strong understanding of human behavior, client psychology, and change adoption principles
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
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