Head of Client Due Dilligence

About the Role: 

We are looking for an experienced and decisive leader to take ownership of our Customer Due Diligence (CDD) function and drive it to the next level. As Head of CDD, you will oversee a growing team of professionals and lead the department with full responsibility for onboarding quality, regulatory alignment, and operational efficiency. This is a key leadership role where you will shape how we onboard merchants globally, ensuring each process is seamless, compliant, and scalable.

The CDD function is already formed and operational. Your mission is to strengthen its foundations, expand its capabilities, and ensure our onboarding experience is fast, smooth, and risk-aware—supporting the business as it scales across new regions and product lines.

You’ll act as a senior point of contact across the business for all CDD matters, bringing a sharp eye for detail, a practical mindset, and the leadership needed to guide both people and processes in the right direction.

Location: Limassol, Cyprus

Reporting to: Chief Regulatory Officer

What You’ll Do: 

✔ Team Leadership & Oversight 

• Lead, coach, and develop a high-performing CDD team (8–10 people), ensuring clear role responsibilities and team motivation. 

• Be the first escalation point for day-to-day onboarding challenges, guiding your team through complex cases and pushing back when needed. 

• Monitor onboarding queues, turnaround times, and ensure SLAs are met without compromising quality. 

• Conduct regular case reviews, risk discussions, and ensure internal escalation frameworks are followed. 

✔ Process Management & Issue Resolution 

• Drive the end-to-end ownership of the CDD process for our global merchant base.
• Identify inefficiencies, process gaps, or delays in the onboarding process and implement solutions to remove blockers. 

• Take ownership of special cases involving complex corporate structures, high-risk clients, or urgent sales deadlines. 

• Serve as a go-to person for operational questions across the business; give clear, direct answers when needed and hold the line on compliance. 

✔ Cross-functional Collaboration 

• Collaborate closely with Sales, Customer Success, Product, Legal, AML, and Finance to streamline onboarding and support business growth. 

• Align with regional AMLCOs/MLROs to escalate high-risk cases, draft internal memos, and ensure regulatory requirements are met. 

• Represent the CDD team in cross-functional meetings and strategic initiatives related to onboarding, KYC, and regulatory readiness. 

✔ Compliance & Quality Assurance 

• Ensure all CDD files meet internal and external regulatory requirements and documentation standards. 

• Support internal audits, regulatory inspections, and partner due diligence requests. 

• Maintain accurate records, implement updates to CDD procedures, and uphold the highest standard of data confidentiality. 

About You:

You’re an operational leader who enjoys solving problems, working in fast-moving environments, and guiding a team to success. You are not afraid to take ownership, give direct feedback, and manage stakeholder expectations—even when that means saying “no.” 

What We’re Looking For: 

• 7+ years of experience in AML, CDD, or risk-related roles within the payments industry is essential; prior experience in merchant acquiring or working with payment institutions is highly preferred. 

• 2+ years in a leadership or senior capacity, with demonstrated experience managing, mentoring, and guiding a team, including workload distribution, coaching, and performance oversight. 

• Strong understanding of CDD/KYC regulations, AML compliance frameworks, and risk-based onboarding for B2B clients. 

• Proven ability to handle complex and high-risk onboarding cases, including corporate structures, cross-border entities, and urgent commercial requests. 

• A direct, confident communicator who can give clear guidance, push back when necessary, and balance compliance requirements with business priorities. 

• Skilled at managing daily operational flow—you notice when something is off, take initiative to fix it, and ensure your team always has clarity on next steps. 

• Comfortable collaborating with senior stakeholders and navigating different perspectives to reach pragmatic, compliant solutions. 

• Analytical and pragmatic, with strong decision-making skills under pressure. 

• Holds a relevant AML certification (e.g., CAMS, ICA or equivalent). 

• Fluent in English (written and spoken); Greek is a plus. 

• Highly structured, proactive, and focused on outcomes—someone who leads by example and fosters accountability across the team. 

The perks of being a payabl.er: 

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future. 
• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth. 
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Drive in Style:  After one year with us, you may be eligible for a company car—performance and availability permitting. 
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more. 
• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members. 
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy