Head of CASS Governance and Oversight - Executive Director

Job Description
We are seeking a seasoned CASS professional with extensive experience in CASS or Safeguarding roles, working in industry, external audit, and/or regulators. The CASS Governance & Oversight team is responsible for the design, implementation, and oversight of the governance framework that enables the Commercial & Investment Bank (CIB) to comply with the UK client asset (CASS) rules set by the Financial Conduct Authority (FCA).
As the Head of CASS Governance and Oversight within the CASS and UK Outsourcing Governance & Oversight team, you will be responsible for leading a team of approximately 20 members to establish a governance framework for the CASS rules requirements in the Commercial & Investment Bank (CIB). Your crucial role will ensure that the CIB's Client Asset Oversight Officer (CAOO) and relevant Senior Management Functions (SMFs) are able to meet their regulatory responsibilities. You will supervise the team that collaborates closely with Operations, Business, and Product Management across all business lines within the In-Scope Legal Entities, as well as with Compliance, Audit, and Risk departments.
Job responsibilities

• Lead the ongoing development and execution of the framework to meet CASS rules requirements within the Commercial & Investment Bank (CIB)
• Ensure timely and accurate execution of BAU regulatory delivery, aligning all processes to regulatory expectations and industry best practices
• Support the UK CASS Annual Audit Process by addressing key audit findings and implementing new controls for any identified gaps
• Oversee the CIB CASS Resolution Pack (RP) Process
• Ensure continued evolution and development of comprehensive CASS training programs
• Manage breach identification and resolution, conduct business applicability analyses and strategic initiatives
• Establish and maintain partnerships across business, technology, and operations
• Collaborate with stakeholders, including the second and third lines of defense, to foster transparency and use shared insights to identify synergies and ensure effective risk management
• Boost efficiency and accuracy by automating tasks with AI, promoting continuous innovation and operational excellence
• Foster a team environment where leaders inspire and mentor, driving accountability, collaboration, and innovation
• Engage actively in the firm's diversity and inclusion initiatives

Required qualifications, capabilities, and skills

• Strong technical understanding of the UK client asset (CASS) rules
• Proven track record of navigating complex and ambiguous regulatory environments
• Experience working with external auditors and holding teams accountable to audit and remediation delivery as well as experience in regulatory, compliance, or operational teams within investment banking / financial services
• Proficient in managing teams and supporting career development
• Experience in building and leveraging relationships across different functions within an organization
• Organizational Skills: ability to manage and prioritize tasks effectively, ensuring attention to detail
• Excellent communication, negotiation and influencing skills and ability to drive change
• Ability to evaluate complex issues and make sound judgments, initiative in unstructured situations and ability to drive change and deliver solutions
• Capability to build and lead diverse teams, promoting a culture of continuous improvement
• Ability to establish trust and credibility across the organization and influence colleagues and stakeholders
• Ability to work in a fast-paced environment with fluid regulatory and business requirements

Preferred qualifications, capabilities, and skills

• Knowledge of the various components of the CIB (e.g. how its various functions and businesses are organized)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.