Description:
The Casino Support Team Lead shall be responsible for ensuring the smooth and effective operation of the Casino Support Unit. This role involves maintaining regular communication with other team leads, international partners, and suppliers, as well as taking accountability for providing 24/7 support to team members in problem-solving and issue clarification.
Responsibilities:
- Maintain effective communication with external teams
- Provide training and onboarding for new hires
- Oversee and manage the entire workflow of the unit
- Demonstrate readiness to support team members when needed
- Ensure the smooth and uninterrupted operation of the Casino Support Unit
- Perform other functions assigned by their immediate supervisor, arising from the duties of the position
Requirements:
- A bachelor’s degree in Economics or a closely related discipline
- Minimum of 2 years of professional experience in a relevant area
- Good knowledge of English and Russian
- Good knowledge of MS Office and Jira
- Strong self-organization and keen attention to detail
- Ability to produce content within tight deadlines
- Confident communication and ability to present information efficiently to all levels of the Company
- Ability to identify, understand, and prioritize issues effectively
- Willingness to learn and adapt to new information
- Excellent communication skills
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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