Head of Business Operations @ Waniwani

Reposted 21 Days Ago
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San Francisco, CA, USA
In-Office
Senior level
Software
The Role
The Head of Business Operations at Waniwani is responsible for client outcomes, delivery leadership, and building a delivery function. The role involves overseeing systems, processes, and ensuring scalable operations as the company grows.
Summary Generated by Built In
Waniwani New York - Can be started in Paris.

Waniwani is building the AI distribution infrastructure for the $10T services economy. We enable service vendor to sell quote-based services (insurance, financing, wealth, software and more) directly inside LLMs like ChatGPT, where buying decisions are moving, and built the Agent to Agent commerce future.

Our first product generated its own type of SaaSpocalypse. We launched the world's first insurance app unlocking quotes in ChatGPT. It triggered $79B market crash for the world's largest brokers. The press called it "the industry's ChatGPT moment." Now thousands of companies want to deploy their own AI-native storefronts through our infrastructure.

We are global from day one: US, Australia, Middle East, Korea, Europe. Our team is small, the ambition is not.

The Role

Clients hire Waniwani because we deliver. This role ensures delivery stays world-class as we scale.

You will own the delivery function, the operating cadence, and the systems and agentic workflows that make execution predictable. You will set standards, create leverage, and build the team over time.

What you’ll own
  • Client outcomes: scope control, timelines, quality bar, stakeholder management, and executive communication. Clear accountability from kickoff to sign-off.

  • Delivery leadership: run the portfolio, allocate resources, and make the hard trade-offs. Escalate early, decide fast, and keep work moving.

  • Customer-facing operating cadence: weekly health reporting, milestones, risk tracking, and crisp written updates that clients trust.

  • The internal OS: SOPs, templates, QA checklists, dashboards, and handoffs that make delivery repeatable and auditable.

  • Agentic operations: automation, internal copilots, and reusable assets that remove manual work and compound across projects.

  • Build the function: hire and lead a small ops and delivery team as volume grows; define roles, rituals, and performance expectations.

You
  • You’ve led client delivery in an agency, consultancy, or high-velocity startup.

  • You operate like an owner: structured thinking, strong judgment, and relentless follow-through.

  • You communicate clearly with senior stakeholders and can hold a firm line on scope and priorities.

  • You build systems that get adopted, then evolve them with real feedback.

  • You can hire, coach, and set a high bar.

Skills Required

  • Led client delivery in an agency or consultancy
  • Experience in high-velocity startups
  • Strong judgment and decision-making skills
  • Experience in building and evolving systems
  • Ability to hire and coach a team
Am I A Good Fit?
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The Company
Brussels
78 Employees
Year Founded: 2011

What We Do

Hexa is a startup studio. It all started in 2011 with startup studio eFounders, which pioneered a new way of entrepreneurship, became a reference in the B2B SaaS world, and launched over 50 companies including 3 unicorns (Front, Aircall, Spendesk). In 2022, eFounders became Hexa, to scale our ambitions further and launch startups in new verticals: AI, web3, fintech, future of work, health. With Hexa, we’re on a mission to democratize a new way for entrepreneurship, one centered around building companies in teams. In numbers? We’re an entrepreneurial ecosystem made up of: - +40 companies launched - +2800 jobs created - 3 unicorns (Spendesk, Aircall, Front) - +$4.5 billion combined companies valuation

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