Head of Benefits Strategy and Operations, Vice President

Job Description
The Benefits Product Team is an innovative and fun group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized loyalty experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits in the Chase digital experience.
As the Head of Benefits Strategy & Operations within the Benefits Product Team, you will oversee strategic operations with a primary focus on our Product and Technology sectors. Your role will involve nurturing and sustaining relationships to effectively achieve team objectives, and establishing strong links across various departments such as Technology, Product, Finance, Central Agility, and Data & Analytics. This position requires exceptional collaboration, communication, and cross-functional work skills. We are looking for a team member who excels in innovative problem-solving, proactive identification of improvements, and has the ability to understand the broader context while maintaining meticulous attention to detail.
Job Responsibilities

• Develop and implement comprehensive strategies that align with the firm's goals and objectives. Lead long-term and quarterly strategic planning and ensure alignment across all parts of the organization
• Identify areas for improvement and implement best practices to optimize operations; ensure efficiency, productivity, and quality across the Product team;
• Foster a culture of collaboration, fun, innovation, and continuous improvement across the Benefits team
• Work closely with the Finance team to develop and refine budgets
• Build and maintain strong relationships with key stakeholders across Chase
• Develop executive communications and reporting that tells the Benefits story to leadership, with the goal to gain buy-in and support, as well as advocate for our Tech teams

Required qualifications, capabilities, and skills

• 12+ years of relevant experience managing multiple projects and delivering on timelines in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams, including as a peer leader
• Ability to collaborate with cross-functional teams and individuals throughout the firm to accomplish common goals
• Proven organizational, multitasking, and prioritizing skills, with attention to detail and follow-through
• Flexibility to adapt to evolving priorities and the initiative to identify new opportunities for improvement
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) and Confluence tools
• Bachelor's degree or equivalent experience

Preferred qualifications, capabilities, and skills

• MBA or advanced degree preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.