The Role
Leads the vision, roadmap, and delivery of ContinuumGlobal’s Smart Marketing Engine and Agentic AI Platform. This role oversees AI agent and multi-agent workflow development, governance, security, monitoring, productization, enterprise client engagement, and cross-functional execution. The leader will build and mentor the AI product organization, translate business challenges into scalable solutions, and partner with strategy, engineering, sales, and client services to drive adoption and measurable business outcomes.
Summary Generated by Built In
ContinuumGlobal is an AI-enabled engagement marketing agency helping global brands, including Google, YouTube, Waymo, Coinbase, and Kraken, deliver personalized customer experiences at scale. Our proprietary Smart Marketing Engine™ (SME), built on Google Gemini, brings together data, AI, creative, and operations to transform how marketing is planned, executed, and optimized.
We’re at an inflection point. Having built a best-in-class delivery operation, we are now investing seriously in our AI product capabilities, moving from a service-led model toward a platform-enabled one. The Head of AI Products & Agentic Solutions will be the architect of that next chapter.
This is a rare opportunity to build something real at the intersection of AI innovation and enterprise marketing transformation. You’ll own the vision, roadmap, and delivery of the Smart Marketing Engine and ContinuumGlobal’s emerging Agentic AI Platform, ensuring our products enable Fortune 500 clients to operationalize AI securely, responsibly, and at scale.
This role sits at the center of product, AI innovation, and enterprise transformation. Working closely with our Head of Strategy, you’ll translate AI operating models and client requirements into scalable products, reusable AI agents, and platform capabilities that accelerate adoption and deliver measurable business outcomes. Strategy defines the AI transformation roadmap; you bring it to life through technology, product innovation, and execution.
The ideal candidate combines deep product leadership with a strong command of AI, agentic systems, and enterprise software. You are equally comfortable defining long-term product strategy, partnering with engineering teams, engaging with enterprise clients, and shaping the future of AI-powered marketing operations.
Product Vision & Roadmap
- Define and execute the product vision and multi-year roadmap for the Smart Marketing Engine and ContinuumGlobal’s Agentic AI Platform
- Prioritize product investments based on client needs, market trends, emerging AI capabilities, and business value
- Drive innovation by evaluating emerging AI technologies, models, and frameworks, incorporating them into the roadmap where they create genuine client and business advantage
- Define and measure product success through adoption metrics, client outcomes, operational efficiency, and business impact
- Partner with Strategy, Sales and Client Services to productize successful AI solutions into repeatable offerings that can be scaled across clients and industries
Platform Development & Delivery
- Lead the team responsible for designing, building, testing and deploying AI agents and multi-agent workflows, establishing a repeatable development approach that allows ContinuumGlobal to rapidly move client use cases from strategy into production
- Establish standards for AI governance, quality, security, monitoring, and lifecycle management across the platform
- Work closely with AI engineering, product management, and customer-facing teams to deliver enterprise-grade AI solutions that meet the expectations of sophisticated global clients
- Translate complex business and marketing challenges into scalable, practical technology solutions
Strategy & Client Partnership
- Partner with the Head of Strategy to translate AI operating models and client recommendations into scalable product capabilities and implementation approaches
- Support client engagements directly by providing product leadership, technical guidance, and executive-level thought leadership
- Represent the product vision externally with Fortune 500 clients, positioning ContinuumGlobal as a credible and differentiated AI partner in the engagement marketing space
Team Leadership
- Build, mentor, and lead a high-performing team responsible for AI product strategy, platform innovation, and successful product delivery
- Foster a culture of intellectual curiosity, rigorous execution, and client-centricity within the product organization
- Partner across engineering, client services, sales, and the broader leadership team to align product priorities with company growth objectives
What We're Looking For
- 10+ years of experience leading enterprise software, SaaS, or AI product organizations, with a track record of building and scaling AI-powered products or platforms
- Deep understanding of generative AI, agentic systems, large language models (LLMs), orchestration frameworks, and enterprise AI architecture
- Experience working with cross-functional teams across product, engineering, strategy, customer success, and sales in a fast-moving environment
- Demonstrated ability to translate complex business challenges into scalable technology solutions and to communicate those solutions clearly to both technical and non-technical audiences
- Experience working with Fortune 500 organizations and navigating enterprise software implementations, including procurement, security, and compliance requirements
- Strong executive communication, strategic thinking, and leadership skills. You are as credible in a client boardroom as you are in an engineering sprint review
- Background in marketing technology, digital transformation, or management consulting. You understand how marketing organizations operate and what it takes to change them
- Familiarity with email and CRM platforms, customer data platforms (CDPs), and the broader engagement marketing technology stack
- Experience building AI products in regulated or high-compliance enterprise environments
- Comfort operating in a smaller, high-growth company where you will be both a strategist and a builder
Required
Nice-to-Have Experience
What Success Looks Like
In your first 90 days, you will have a clear picture of the current state of the Smart Marketing Engine, a working relationship with the engineering and strategy teams, and a point of view on the most impactful near-term investments. By month six, you’ll have a multi-year product roadmap with leadership alignment and at least one meaningful platform capability in active client use. At the one-year mark, ContinuumGlobal’s AI platform is recognized by clients as a differentiated capability and a reason they chose us.
What We Offer
- Medical, Dental & Vision Insurance
- 401k + match
- 3 weeks PTO & 5 floating holidays
- 13 paid holidays
- Paid parental leave
- Fun, caring, collaborative work environment
- Opportunities to develop new skills and progress your career
- Specialized training
Why ContinuumGlobal?
- A 15-year track record with a blue-chip client roster. You’ll be building for organizations that have real stakes and high standards.
- A company entering the next phase of its AI product journey. We've built and deployed meaningful AI capabilities; now there is significant whitespace to define the platform, agentic architecture, and products that will scale them.
- A culture that values speed, curiosity, and collaboration over process for its own sake
- A leadership team that is committed to building the AI capability that will define the agency’s next decade.
- The autonomy to build something that lasts.
Applicants must have work authorization in the US that does not now or will not in the future require sponsorship of a visa for employment authorization in the US (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).
Continuum was founded in Silicon Valley in 2009 and today has over 800 employees worldwide.
ContinuumGlobal is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute to the improvement of our commerce and people.
We also provide accommodations during the interview process. Please reach out to our People Operations department at [email protected] for accommodations.
Skills Required
- 10+ years leading enterprise software, SaaS, or AI product organizations
- Track record of building and scaling AI-powered products or platforms
- Deep understanding of generative AI, agentic systems, large language models, orchestration frameworks, and enterprise AI architecture
- Experience working cross-functionally across product, engineering, strategy, customer success, and sales
- Experience translating complex business challenges into scalable technology solutions
- Experience working with Fortune 500 organizations and navigating enterprise software implementations, procurement, security, and compliance requirements
- Strong executive communication, strategic thinking, and leadership skills
- Background in marketing technology, digital transformation, or management consulting
- Familiarity with email and CRM platforms, customer data platforms, and the engagement marketing technology stack
- Experience building AI products in regulated or high-compliance enterprise environments
- Experience working in a smaller, high-growth company as both strategist and builder
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The Company
What We Do
Founded in 2009, ContinuumGlobal helps leading brands to hyper-personalize their marketing at scale. We drive innovative and cost-effective digital marketing operations through advanced data, analytics, and technology solutions. We help some of the most customer-centric brands deliver better experiences, reduce costs and accelerate growth. We provide our clients with the tools and teams to promote and nurture their brands in the era of digital transformation. Our dynamic team is spread across the globe, creating a fun and diverse work environment. With a ‘team everywhere’ approach we strive to make the most of remote working opportunities, while still making time to come together as a team and form critical working relationships. Your data, your technology + our people, our processes. ContinuumGlobal by numbers: Marketing operations centres in North America, EMEA, and APAC 32 leading brands 27 digital marketing services 83 languages & countries 6000+ marketing programs per year
