Head of Advisory

Hours: 40 per week

Important:

Right to Work in the UK: You must have the legal right to work in the United Kingdom and provide proof of eligibility during the recruitment process.

Commute: You must be able to commute to the workplace within a reasonable distance and travel time.

Recruitment Agencies: We do not accept applications or CV submissions from recruitment agencies for this position. Candidates must apply directly.

About the Company

FDM CCS Insight is a trusted provider of data, research and strategic intelligence across the telecommunications and technology sectors. With over 30 years of industry experience, the company combines deep sector expertise with independent, evidence-based analysis to help businesses navigate market changes, identify growth opportunities and make informed, data-driven decisions.

About the Job

The Head of Advisory is responsible for leading FDM CCS Insight's client-facing advisory and insight capability across the telecommunications industry. Leading the Industry and Panels & Pricing teams, the role will ensure that proprietary data, research and market expertise are translated into commercially relevant insights, compelling narratives, high-value presentations and actionable recommendations for clients.

Key Responsibilities

Advisory & Client Insight

• Lead the development and delivery of high-quality client deliverables, presentations and engagement built on a foundation of strong data and insight.
• Translate complex research, analysis and data into commercially meaningful recommendations.
• Lead selected bespoke and white-glove client projects and develop appropriate advisory approaches.
• Ensure outputs explain what is happening, why it matters and what clients should consider doing as a result.
• Develop repeatable advisory frameworks and identify opportunities to provide greater strategic value to clients.

Industry

• Lead insight across technology telecommunications markets, competitors, consumers and technologies.
• Identify emerging trends and their implications for clients.
• Work with the team to set priorities for industry research based on market developments and client needs.
• Develop thought leadership and strategic perspectives across UK and international telecommunications markets.
• Ensure industry expertise is effectively incorporated into wider client deliverables.

Panels & Pricing

• Lead the interpretation and client application of consumer panel and pricing intelligence.
• Develop competitor and proposition benchmarking and identify significant pricing, promotional and consumer trends.
• Combine Panel, Pricing and Industry insight to create stronger commercial narratives and client benefits.
• Identify new applications for proprietary datasets and develop insight propositions addressing recurring client questions.

Advisory Commercialisation

• Lead, manage and develop a team of industry-leading expert analysts, aligning their expertise with client needs and commercial priorities.
• Develop and package analyst-led products and services, including advisory retainers, analyst access, briefings, workshops and bespoke research.
• Identify new opportunities to commercialise analyst expertise, increase utilisation and grow recurring advisory revenue.
• Monitor the commercial performance of analyst-led offerings and refine the portfolio based on client demand and market feedback.

Client Presentations & Events

• Lead significant client presentations, workshops and briefings.
• Present complex information through clear executive-level storytelling.
• Support strategically important client engagements alongside the Client Delivery Director.
• Lead insight content for webinars, conferences, roundtables and customer events.
• Develop the presentation and advisory skills of the wider team and represent FDM CCS Insight externally where appropriate.

People Leadership

• Lead, coach and develop the Industry and Panels & Pricing teams.
• Set clear priorities, objectives and performance expectations.
• Develop commercial awareness, advisory capability and subject-matter expertise.
• Build succession within the function and create a proactive culture focused on identifying insights.

Integration & Global Expansion

• Support the Client Delivery Director with the continued integration of FDM CCS Insight.
• Identify opportunities to combine data capabilities with industry expertise, maximising the value of the data and insight platform
• Encourage collaboration between legacy teams and help develop a consistent combined advisory proposition.
• Support international expansion and develop approaches that can be replicated across multiple territories.

Skills, Knowledge & Criteria

Essential Criteria

• Degree-level education data, business or a related discipline, or equivalent professional experience.
• Minimum of 5 years’ experience in the telecommunications industry, gained within an operator, vendor, regulator, consultancy or research and analyst firm.
• Minimum of 5 years’ experience in a senior advisory, consulting, research or insight leadership role delivering client-facing recommendations.
• At least 3 years’ experience leading, coaching and developing teams of analysts or consultants.
• Proven ability to turn data, including consumer panel and pricing intelligence, into clear commercial insight and recommendations.
• Strong track record of presenting to senior and executive-level client audiences, including workshops and industry events.
• In-depth knowledge of the UK telecommunications market, including competitors, propositions, pricing and consumer behaviour.
• Experience developing and selling analyst-led products, retainers or bespoke research, with accountability for revenue.

Desirable Criteria

• Postgraduate qualification (e.g. MBA or MSc) or relevant professional membership (e.g. Market Research Society).
• Experience of international telecommunications markets beyond the UK.
• Experience supporting business integration or bringing together teams following a merger or acquisition.
• Established external industry profile, such as published thought leadership, media commentary or conference speaking.
  

Personal Attributes

• Confident presenting insights and recommendations to senior stakeholders and executive audiences.
• Able to build credibility and trusted relationships with clients and industry contacts.
• Commercially minded, with a focus on delivering value and identifying opportunities for growth.
• Naturally curious, with a strong interest in telecommunications, technology and market developments.
• Skilled at turning complex information into clear and actionable messages.
• Collaborative and approachable, working effectively across teams and functions.
• Proactive in identifying opportunities, challenges and emerging trends.
• Comfortable leading discussions, workshops and client meetings.
• Resilient and adaptable in a fast-paced and evolving environment.
• Committed to developing people, sharing knowledge and supporting team success.

What We Offer

• 25 days' annual leave plus bank holidays, increasing with length of service.
• Three additional paid leave days: Personal Day, Volunteering Day and Company Day.
• Enhanced family leave and pay, plus enhanced company sick pay.
• Life assurance at four times salary and a company pension scheme.
• Employee referral bonus, Employee Assistance Programme (EAP), virtual GP access and mental health and wellbeing support.
• Social and networking events, plus WeWork membership benefits and exclusive perks. 

Our Values

One Team: We succeed as one business.

Trust & Ownership: We trust people to own it.

Openness & Respect: We are open, fair and respectful.

Ambition & Innovation: We think bigger and move forward.

Excellence & Impact: We take pride in the impact we create.

Equality, Diversity & Inclusion: We are an equal opportunities employer, welcoming applications from all suitably qualified candidates.