Head of Account Management

We are looking for an experienced Head of Account Management to build and scale a high-performing Account Management function, combining strong team development skills with deep hands-on client leadership experience. You will shape how the Account Management team operates, while personally supporting complex client cases and executive relationships.

Role is fully remote.

Responsibilities:

• Lead, grow, and develop the Account Management team — from hiring and onboarding to performance management
• Set quality standards for client communications and personally handle key escalations and negotiations
• Define team structure, processes, and operating model for scalable, repeatable client outcomes
• Establish and track KPIs and OKRs for team and individual performance
• Drive cross-functional collaboration with different teams
• Translate client insights into actionable product or service improvements

Requirements:

• 5+ years of experience in Account Management, Client Services, or Customer Success within fintech, acquiring, or payments environment (extensive hands-on experience is a must)
• At least 2 years of experience in a team leadership role — hiring, onboarding, coaching, and performance review
• Proven ability to build team capabilities (training programs, enablement materials, process playbooks)
• Excellent communication and negotiation skills, including C-level stakeholder interaction
• Experience designing team structures, operating rhythms, and performance tracking through metrics
• English at advanced level (C1 or above); fluent/native proficiency of Russian language. 

Would be a plus:

• Experience scaling teams or functions in a fast-growth environment
• Familiarity with CRM and BI tools; ability to build or interpret dashboards
  

What’s in it for you:

• Strategic leadership role with direct impact on business growth
• High level of autonomy and decision-making power
• Supportive team environment focused on professional development
• Competitive compensation tailored to experience and location