About Us:
Trust Payments is a leading UK/EU Fintech. We provide a range of payments and commerce solutions, with market leading technology and data insights.
We provide innovative payment methods and technologies and have a truly global footprint. With over 500 people across 11 offices supporting the most demanding business sectors including retail, travel, hospitality, forex and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for a Head of Account Management to join their team.
Location: Hybrid - United Kingdom
Salary: Competitive + Benefits
Main purpose of the job:
- Lead UK Account Management unit, which falls under our Commercial function, responsible for the management and commercial growth of our most strategic and important merchant relationships.
- Primary focus is growing net revenues across these key relationships through cross-sale and up-sale of our group’s solutions and products, while also managing client retention.
- Deliver Account Management Net Revenue target within the Commercial function.
- Ensure the team delivers retention targets and provides high-quality customer service and support.
- Collaborate with various other departments such as Product, Marketing, Operations to deliver on client promise and help key customers meet their strategic objectives.
Duties and responsibilities:
- Contribute and develop best practices within the Account Management unit, from internal processes through to client business reviews.
- Support in setting KPI’s and targets to Account Manager’s, and subsequent monitoring of performance.
- Support unit by helping to identify opportunities to bring compelling value add solutions to our key client.
- Embed and reinforce the Trust group company values throughout the team.
- Collaborate with other commercial leaders, to present the voice of customer internally, helping to drive product roadmap features and development.
Qualities and Skills required:
- Proven experience in an Account Management leadership/management role.
- Experience selling SaaS solutions in a B2B environment. Payments technology related products preferred but not essential.
- Delivered account management business plans and budgets
- Built and managed high-performance Account Management teams
- Strong communication and teamwork skills
- Strong presentation skill
Benefits (subject to the local office's benefits policy and eligibility requirements for the role):
• Opportunity to be part of a rapidly scaling and market leading Fintech business.
• Flexible working
• Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
• Family friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building
• Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
