Head of Account Management (Services)

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The candidate will lead the Account Management team within the Global Business Development team of Razer Gold and work closely with other functions including Sales, Marketing, Engineering etc to drive revenue and partnership opportunities globally. The candidate will also be responsible for managing key strategic enterprise merchants to strengthen our business relationship, expand our services, and drive top-line growth through our partnership with them.
This position requires a self-directed individual with proven experience in managing multiple merchants relationships within a global matrix organization. An ideal candidate can demonstrate the ability to drive top line growth through past experiences and relative examples. Possession of a strong network of contacts in the games and entertainment industry and/or knowledge on payment industry for games and entertainment is an advantage(s).

• Lead the development and implementation of account plans) including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
• Responsible for negotiations with our merchants, including drafting, reviewing and executing contracts
• Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
• Provide a commercial perspective to tech, engineering and operational teams while coordinating new product initiatives that support the Razer Gold strategy or merchants’ requests
• Cultivate a strong lasting business relationship to clients through providing professional account management service in order to grow customer loyalty
• Act as a merchant advocate with a focus on improving the Razer Gold experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
• Providing leadership to the function in the development
• Provide regular reports, briefings and reviews as required

Pre-Requisites :

• Bachelor's degree with at least 8 years of relevant working experiences in account management or business development.
• Strong and proven leadership skill in managing a account management team globally.
• Strong quantitative and analytical skills with the ability to consume, process and transform large amounts of information into actionable business insights and develop strategies for our merchants.
• Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies
• Ability to work in a fast-moving complex matrixed environment.
• Good decision-making skills and effective problem solver.

Are you game?