We are seeking a skilled and proactive Hardware Support Engineer with 3–5 years of experience to join our IT team. The successful candidate will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, peripherals, and end-user devices while ensuring minimal downtime and high service quality.
The ideal candidate should have strong technical knowledge of desktop and laptop hardware, printers, networking basics, and IT support best practices, along with excellent problem-solving and communication skills.
Key ResponsibilitiesHardware Installation & MaintenanceInstall, configure, and maintain desktops, laptops, workstations, printers, scanners, and other IT hardware.
Perform preventive and corrective maintenance on computer hardware and peripherals.
Assemble, upgrade, and replace hardware components including RAM, SSD/HDD, motherboards, power supplies, and other internal components.
Manage hardware inventory and asset tracking.
Provide Level 1 and Level 2 technical support for hardware-related issues.
Diagnose and resolve hardware failures efficiently.
Respond to user support requests within agreed service levels (SLAs).
Escalate complex technical issues when necessary.
Prepare and deploy new computers and IT equipment.
Install operating systems, drivers, firmware, and essential software.
Configure user devices according to company standards.
Identify and resolve desktop, laptop, printer, and peripheral issues.
Troubleshoot basic network connectivity issues.
Perform hardware diagnostics and replacement when required.
Coordinate warranty claims and vendor repairs.
Maintain accurate documentation of hardware inventory.
Record maintenance activities, repairs, and replacements.
Track hardware lifecycle and recommend upgrades or replacements.
Ensure proper labeling and documentation of company assets.
Support office moves, workstation setup, and hardware relocation.
Assist with meeting room equipment and AV devices.
Ensure compliance with IT policies and security standards.
Support business continuity by maintaining reliable hardware availability.
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
3–5 years of experience in Hardware Support, IT Support, or Desktop Support.
Relevant certifications such as CompTIA A+, Microsoft, Dell, HP, or Lenovo certifications are a plus.
Strong knowledge of desktop and laptop hardware.
Experience with Windows 10/11 installation and troubleshooting.
Knowledge of BIOS/UEFI configuration.
Experience with printers, scanners, and peripheral devices.
Basic understanding of TCP/IP, LAN, Wi-Fi, and network troubleshooting.
Experience with Microsoft Office 365.
Familiarity with Active Directory user management is a plus.
Experience using IT ticketing systems.
Knowledge of hardware diagnostics tools.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related field
- 3-5 years of experience in Hardware Support, IT Support, or Desktop Support
- Experience installing and troubleshooting Windows 10 and Windows 11
- Knowledge of BIOS/UEFI configuration
- Experience with printers, scanners, and peripheral device maintenance
- Basic understanding of TCP/IP, LAN, and Wi‑Fi network troubleshooting
- Experience with Microsoft Office 365
- Experience using IT ticketing systems
- Experience with hardware diagnostics tools and component replacement (RAM, SSD/HDD, power supplies, motherboards)
- Familiarity with Active Directory user management
- Relevant certifications such as CompTIA A+, Microsoft, Dell, HP, or Lenovo
- Ability to manage hardware inventory, asset tracking, and documentation
What We Do
APEX Operations is a Saudi Arabian operations management and consulting company focused on transforming the restaurant and café sector. It provides comprehensive support across day-to-day operations, human resources, marketing, menu development, strategic guidance, and process optimization. Its mission is to let restaurant and café owners focus on their vision and growth while APEX manages operational complexities and builds efficient, profitable, scalable businesses.
