The Hardware Services (HWS) Product Line Manager (PLM) works across NI Business Group teams to oversee and manage the HWS services businesses. This is a global position that owns the HWS services portfolios, services definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle.
Responsibilities- Business owner for Hardware Services for a family of products, managing HWS service delivery costs and margins to targets.
- Manage the hardware services portfolio, master data (HWS Sellable Items - SI), service costing and pricing, Statements of Work (SOW), and quoting tool function.
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service and FLM Service offers and associated value proposition / marketing collateral. Cross functional team engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
- Work with the Hardware Services Delivery, and Deployment Services & Sourcing teams to drive execution product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Hardware services and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities.
Must Have
- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor’s Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
Nice to Have
- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations.
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
- Project planning and management execution
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
Skills Required
- 5 years of maintenance operational and/or business experience
- Bachelor's degree (Engineering or Telecommunications preferred) or Management degree
- Demonstrated ability to lead and drive others across a matrixed cross-functional environment
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and PowerPoint skills
- Understanding and experience in Hardware Services end-to-end processes
- Knowledge of Nokia tools and systems (CARES, CDB, Entitlement, ngCRM, Salesforce, ALPIM, NEBA, LIBRA, Cockpit, MQT/CareQT, PowerBI Reports)
- Project planning and management execution experience
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
