Law Firm–Focused MSP | Raleigh, NC (Remote with Occasional On-Site)
We are a growing managed services provider focused exclusively on law firms, and we’re looking for a seasoned Hardware, Security & Infrastructure Engineer to join us on a contract basis to start. This role is ideal for someone who loves solving complex technical problems, takes pride in documentation, and enjoys being part of a collaborative, growing MSP—without ego.
This is a hands-on, Tier 3 role with room to grow as our MSP practice expands.
What You’ll Do
Hardware & Network Infrastructure
- Install, configure, troubleshoot and maintain:
- SonicWall firewalls
- Physical and virtual servers
- Wireless networks (Ruckus experience strongly preferred)
- Other networking and infrastructure equipment, especially printers
- Handle hardware refreshes, replacements, and lifecycle planning
Troubleshooting & Support
- Diagnose and resolve complex:
- Network and connectivity issues
- Internet outages and performance problems
- VoIP / phone system issues
- Provide Tier 3 escalation support for internal team members and clients
Microsoft 365 & Software
- Be fluent in Microsoft 365 administration, including:
- User and license management
- Email and security troubleshooting
- General tenant health and best practices
- Azure
- Intune device implementation on laptops and phones
- Conditional access polices
MSP & Security Services
- Support and help grow our MSP offerings
- Hands-on experience with:
- N-able (RMM and security tools)
- Spam filtering
- Endpoint protection / antivirus
- Security-first mindset, especially for law firm environments
Documentation & Process
- Create and maintain clear, usable technical documentation
- Improve standards, playbooks, and internal processes
- Leave things better documented than you found them
General Support
- Willing to jump in and do the “grunt work” when needed
- Help wherever the team needs support—no “that’s not my job” mentality
Who You Are
- A hardware and networking guru with real-world MSP experience
- Experience with law firms is a plus
- Comfortable owning problems end-to-end
- Calm, client-friendly, and professional (especially with attorneys)
- A team player who communicates well and collaborates easily
- Organized, dependable, and self-directed
- Someone we want to work with, not just someone who checks boxes
- Embracing the AI-integrated future of work
Work Arrangement
- Fully remote, with occasional on-site visits (primarily Raleigh, NC area)
- Contract role to start, with potential for long-term engagement as we grow
What We Do
We are a growing managed services provider focused exclusively on law firms based in Raleigh NC.
Why Work With Us
Culturally, we hire personalities, not egos or certifications. We look for friendly, tech-forward, AI-embracing individuals who can translate issues into plain English for attorneys. Our team members communicate clearly, support one another, and understand that being great with people is just as important as being great with technology.
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